Astea Mobile

Astea Mobile

5,000 - 10,000 downloads

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Astea Mobile works with Astea Alliance, FieldCentrix and ServiceVision solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.

Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.

Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Astea Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.

The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.

Benefits
•Increase Revenue from Technician Productivity
•Reduce Paperwork
•Reduction in Service Delivery Costs
•Reduction in Inventory Carrying Costs
•Reduction in Travel Costs
•Minimize SLA Penalties
•Accelerate Invoicing Process

Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.

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Recently changed in this version

Multiple attachments can now be selected and uploaded at a time (requires client version 11.14.15 or higher).
Copy/paste now works if barcode scanning app is installed.
Bug fixes.


Comments and ratings for Astea Mobile
  • (37 stars)

    by Chris Fausch on 06/01/2015

    It disconnects constantly causing you to lose information that you may be typing in at the time. No copy and paste function.

  • (37 stars)

    by Hoa Nguyen on 15/12/2014

    It won't zoom and it is so diff. to do the work. I give it one or less star

  • (37 stars)

    by mike grimes on 10/12/2014

    They need to take a lesson from Micros.

  • (37 stars)

    by NATF XDA on 05/12/2014

    This app is absolutely horrible when it comes to battery optimization. My Galaxy S5 can run 2 days between charges since I only use it for work email and occasional web browsing. Once I installed this, my hourly standby battery usage went from 1.9% to 6%. Thank god I can access my company's app through mobile Chrome. Zero extra battery drain that way!

  • (37 stars)

    by np fd on 08/10/2014

    It fails to upload photo after the update from play store. No detail description for the improvement or bug fix to the new release of apps.

  • (37 stars)

    by Jeff krager on 07/10/2014

    Lots and lots of glitches. But no choice because company uses this app.

  • (37 stars)

    by Adrián Butcher on 03/10/2014

    Still has so many bugs and annoying to use. Makes no sense as a user. If the developers though more like a ipad developer it would be more user friendly. But seen were forced to use this at work we have to deal with the bad engineering.

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