Astea Mobile

Astea Mobile

1,000 - 5,000 downloads

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Astea Mobile works with Astea Alliance, FieldCentrix and ServiceVision solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.

Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.

Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Astea Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.

The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.

Benefits
•Increase Revenue from Technician Productivity
•Reduce Paperwork
•Reduction in Service Delivery Costs
•Reduction in Inventory Carrying Costs
•Reduction in Travel Costs
•Minimize SLA Penalties
•Accelerate Invoicing Process

Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.

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Recently changed in this version

Added new language support
Bug fixes.


Last activity on Astea Mobile
Comments and ratings for Astea Mobile
  • (37 stars)

    by Kevin Winchell on 02/06/2014

    Service technician

  • (37 stars)

    by Karl Stangroom on 30/04/2014

    Time intensive and can be buggy . No cut and paste option available! Have to use it for work and it does lengthen my working day. Now works with latest 1.28 release.

  • (37 stars)

    by Shaji Varughese on 03/03/2014

    Doesn't work after kitkat update

  • (37 stars)

    by Michael Greene on 27/11/2013

    works with iOS "kinda" my experience with this app ranges from frustrating to almost usable. If you are looking for a good reason to throw your phone against a brick wall, then attempt to implement this app into your workforce.

  • (37 stars)

    by walter mcghee on 23/05/2013

    I find the app very easy to use and intuitive. The font could be a little larger and a copy and paste function would be helpful.

  • (37 stars)

    by Alexandria Hobday on 29/11/2012

    This is very easy to use and a very fast interface. This has changed the way I work.