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Cisco Technical Support

Cisco Technical Support

50,000 - 100,000 downloads

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The Cisco Technical Support mobile application provides access to Cisco's rich technical support content. Find solutions to your troubleshooting needs anywhere, anytime!

Support contract owners can view, update and create support cases all from your mobile device. Users can search for any case associated with their contracts, contact the assigned TAC Engineer, On-Site Contact or Field Engineer with a tap of a botton. You can even track your RMA shipments as well as initiate RMA returns by scheduling with your local courier and print shipping labels.

The Cisco Support Communities provides another facility to ask and answer questions through a number of product centric discussion forums. Interact with support professionals and Cisco customers who have broad technical expertise and technology domain knowledge.

Research Cisco products and services through mobile optimized content, videos and podcasts. Whether troubleshooting webex, vpn (anyconnect) or firewall issues, researching the latest features on our UCS, ISR, ASR, or Nexus products, or downloading configuration guides for our Catalyst switches or ASA firewall appliances, Cisco is with you every step of the way.

FEATURES:
Cases and Contracts (requires a valid support contract):
- Ability to view, update (add notes and photos) and create a support cases associated with your service contracts

- Click to connect with your TAC Engineer, On-Site Contact or Field Engineer directly via phone or email

- Ability to send case re-open, status update, and case closure requests from the app

- View RMA details associated with your support cases, including access to up to date tracking information for Replacement RMA parts

- Initiate RMA returns for devices (schedule pickup and print shipping labels) to be sent back to Cisco

- View your support contract(s) status sorted by expiration date, or look up contract details by Serial Number

- Add calendar event reminders 60 and 90 days prior to contract expiration
Don't have a Cisco support contract? Learn more about the benefits here: http://www.cisco.com/web/help/reg/ben/sc_ben.html

Cisco Support Communities:
- Access to Cisco Technical Support discussion threads including five Global Communities (Polish, Japanese, Spanish, Portuguese & Russian)
- Social interaction with the Cisco Support Community through a number of product centric forums.
- View leaderboards of the top community contributors

Online Media:
- Cisco RSS feeds and alerts help you stay up to date with news and security updates
- Keep informed and stay updated via technical support videos presented by Cisco Experts
- Access to Cisco Technical Support Podcasts (Cyber Risk Reports and TAC Security Podcasts)

Product Information:
- TAC Authored Support Documents - Filter document list by keyword(s)
- Bug Search - Research software defects by searching by keywords, bug ID, product or SW release (requires service contract)
- Mobile optimized Cisco Product and Services documentation including aggregated product specific content documentation, software downloads, and Cisco Support Community content

- Integrated Pocket Read-It-Later Service for accessing content off line. Go to http://www.getpocket.com/ for more information

- Leverage IFTTT (http://www.ifttt.com/) to automate content curation, directing content from Pocket to alternate content aggregators like Evernote, Instapaper, Dropbox, Box, etc.

Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

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Recently changed in this version

- Aggregated, model specific support content for more than 6,000 products
- Calendar integration allows users to event reminders prior to service contract expiration
- Pocket (Read-It-Later Service - www.getpocket.com) integration for storing support content for offline consumption
- Added Global support phone numbers and Partner Locator to the Help section
- Several UI enhancements for Searching Support Cases


Comments and ratings for Cisco Technical Support
  • (69 stars)

    by edsel quiap on 31/05/2014

    good

  • (69 stars)

    by Jesse Salisbury on 13/05/2014

    Requires way to much access to personal information.

  • (69 stars)

    by nolland rivera on 03/05/2014

    Nice

  • (69 stars)

    by Sakima x on 03/04/2014

    Good job

  • (69 stars)

    by jamal harris on 26/03/2014

    Ok

  • (69 stars)

    by Dmitriy Galkin on 17/03/2014

    After last update I'm lost access to Cisco TAC. Thank you. I'm getting my cases again!

  • (69 stars)

    by Larry Brown on 16/03/2014

    A very good app so far, but I would like to see the following: - Adjustable font size, and a dark theme for this application? Thank you.