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Cisco Technical Support

Cisco Technical Support

50,000 - 100,000 downloads

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The Cisco Technical Support mobile application provides access to Cisco's rich technical support content. Find solutions to your troubleshooting needs anywhere, anytime!Support contract owners can view, update and create support cases all from your mobile device. Users can search for any case associated with their contracts, contact the assigned TAC Engineer, On-Site Contact or Field Engineer with a tap of a botton. You can even track your RMA shipments as well as initiate RMA returns by scheduling with your local courier and print shipping labels.

Research Cisco products and services through mobile optimized content, videos and podcasts. Whether troubleshooting webex, vpn (anyconnect) or firewall issues, researching the latest features on our UCS, ISR, ASR, or Nexus products, or downloading configuration guides for our Catalyst switches or ASA firewall appliances, Cisco is with you every step of the way.

FEATURES:
Cases and Contracts (requires a valid support contract):
- Ability to view, update (add notes and photos) and create a support cases associated with your service contracts
- Click to connect with your TAC Engineer, On-Site Contact or Field Engineer directly via phone or email
- Ability to send case re-open, status update, and case closure requests from the app
- View RMA details associated with your support cases, including access to up to date tracking information for Replacement RMA parts
- Initiate RMA returns for devices (schedule pickup and print shipping
labels) to be sent back to Cisco
- View your support contract(s) status sorted by expiration date, or look up contract details by Serial Number
- Add calendar event reminders 60 and 90 days prior to contract expiration Don't have a Cisco support contract? Learn more about the benefits here:
http://www.cisco.com/web/help/reg/ben/sc_ben.html
<https://www.google.com/url?q=http://www.cisco.com/web/help/reg/ben/sc_ben.
html"http://www.getpocket.com/" target="_blank">http://www.getpocket.com/
<https://www.google.com/url?q=http://www.getpocket.com/"http://www.ifttt.com/" target="_blank">http://www.ifttt.com/
<https://www.google.com/url?q=http://www.ifttt.com/"mailto:ctsmobilefeedback@external.cisco.com">ctsmobilefeedback@external.cisco.com

Tags: cisco tech support, cisco technical support, best apps for cisco tech books, cisco screenshots.

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Address Pocket issue only storing the initial page once entering our In-App browser


Comments and ratings for Cisco Technical Support
  • (69 stars)

    by Erick Pardio on 13/03/2014

    Problems fixed. Thanks

  • (69 stars)

    by Bill Henderson on 04/03/2014

    Great work. A must for large scale deployments

  • (69 stars)

    by Joshi Thomas on 13/02/2014

  • (69 stars)

    by Jose Riquelme on 29/01/2014

    Practical tool

  • (69 stars)

    by Ken Small on 17/01/2014

    Every search results in intra house service no longer available. Totally worthless pita.

  • (69 stars)

    by Kevin Wolfe on 06/01/2014

    Very handy for onsite reference

  • (69 stars)

    by Mauricio Nieto on 04/01/2014

    Great