Cisco Technical Support

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Cisco Technical Support

by: Cisco Systems, Inc. | 8.6 611

8.6 Users
rating

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Description

Get access to Cisco Support anywhere, anytime with the Cisco Technical Support mobile app for Android.

The Cisco Technical Support mobile app for Android is definitive, one-stop resource for your support needs - anywhere, anytime!. Research Cisco products and services through mobile optimized content, videos and podcasts. Complete access to all our installation and configuration guides, data sheets, command reference guides and more for all Cisco's products including:

• Cisco ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers
• Cisco Catalyst and Nexus Switches for the Enterprise and Data Center
• Cisco and Meraki Wireless (wifi) Access Points and Controllers
• Cisco ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
• Cisco Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
• Cisco Data Center (Nexus Switches, UCS Servers)

No matter your troubleshooting needs, the Cisco Technical Support mobile app for Android is there to provide you information needed to solve your problems, or provide immediate access to our TAC Engineers. Cisco is with you every step of the way.

What's New in Version 3.12:
• Optimized login and refresh routines - up to 30% faster
• View EoX, warranty and coverage status on up to 5,000 devices with "My Devices"
• Added infrastructure for SNTC Portal and Support Community access (Coming Soon)
• Squashed some bugs, and made some minor UI/UX enhancements

Available Features for All Users:

• Research Cisco products and services through mobile optimized content, videos and podcasts.
• Complete access to all our installation and configuration guides, data sheets, command reference guides and more for over 7,000 Cisco products.
• Access to over 1,800 troubleshooting guides covering 26 domains; written by TAC, for TAC, and freely available to all our customers.
• PSIRT Mobile Push Notifications - Tap on the notification to launch the app and view details about the PSIRT
• Control what notifications you receive from within "Settings"
• Add bookmarks to your favorite Podcasts, RSS Feeds, and Video Channels for easy access from "My Shortcuts"
• Integration with Pocket (Read-It-Later) service. Save content to your Pocket account for offline consumption across all of your enabled devices. Go to http://www.getpocket.com/ to learn more about setting up a Pocket account.

Available Features for Cisco Support Contract Owners:

Cisco Support Cases & RMAs:
• View, Edit and Create Support Cases
• Access to all case notes, attachments (txt, pdf, xls, ppt, doc, and image file types), and related bugs
• Receive mobile push notifications when a TAC Engineer has been assigned to your case and when your case transitions to a Customer Pending state
• Opt-In to receive mobile push notifications for any support case you are entitled to access
• Direct contact (phone & email) with your assigned TAC Engineer, On-Site Contact, and Field Engineer
• Add bookmarks to Support Cases for easy access from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases

Cisco Support Contracts & Product Coverage Information:
• View basic contract information and set-expiration reminders prior to their expiration
• Lookup product coverage details by serial number - An embedded bar code is available to make the process easier
• Ability to validate and update the current installation using your current location
• View EoX, warranty and coverage status on up to 5,000 devices with "My Devices"

Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or any other keyword using a simplified search utility
• Bookmark software bugs for easy access from "My Shortcuts"

Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

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8.6

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