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•FieldServ helps in completing more calls each day: Field workers get instantly notified through SMS/Email about new tickets and they get quick access through the mobile app. Access to job related documents including audio and video help field workers be more efficient in closing more orders each day. Directions to new job sites also help accommodate more number of service calls. More service calls = more revenues.
•Increased maintenance revenues: FieldServ alerts the operation personnel on upcoming PM schedules and helps in completing PM calls in a timely fashion. Disciplined PM schedule and SLA adherence will help in renewing maintenance agreements with customers, thus resulting in increased recurring revenues.
•Quickly schedule and dispatch orders to the field
•View workers on map and use closest worker for a rush order
•Real-time access to job status
•Technicians and contractors can have access to documents, video and audio through their Smartphones and Tablets
•Get directions to job site using GPS based navigation
•Reduce the time the team spends on phone calls, paper-work, unnecessary travel and non-productive administration tasks
•Quickly re-assign service tickets due to employee unavailability
•Informed customers are happy customers: When a customer calls, most often the person answering the call has next to no information about the job or the customer enquiring about it. Putting the customer on hold and making a phone call to the assigned field worker is the common remedy. With FieldServ, all job related information can be immediately accessed
•FieldServ empowers customers to schedule service calls on their own through a web-based self-service portal
•Ability to manage and monitor work orders real-time gives them increased comfort
•Avoid renewal of service contracts helps customers maximize equipment uptime
•Service cost is a collection of various activities throughout the service management lifecycle including field worker productivity, back office activities, inventory/parts management, scheduling and dispatching orders, contract management etc. FieldServ plays a powerful role in all of these activities.
•FieldServ gives field workers instant access to job information such as service and asset history, parts information, manuals/documents, which will help them get the job done faster without having to spend time in fact-finding and administrative tasks. This will result in service cost savings
•Right person for job: FieldServ helps in choosing the right person for the service call based on region, account, skills and availability. This will help I getting the job done faster and cheaper with no rework and re-visits
•Reduced paper-work: FieldServ captures all job related information electronically to start with. This avoids use of paper, digitizes the workflow and hence reduces the call creation to invoicing timeline
For more information, please contact Cogniserv – www.cogniserv.com, Phone: 214-995-6955