GoToAssist Corporate (ICS)

GoToAssist Corporate (ICS)

5,000 - 10,000 downloads

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View bigger - GoToAssist Corporate (ICS) for Android screenshot
View bigger - GoToAssist Corporate (ICS) for Android screenshot
View bigger - GoToAssist Corporate (ICS) for Android screenshot
View bigger - GoToAssist Corporate (ICS) for Android screenshot
GoToAssist Corporate (ICS) is an app that allows subscribers with GoToAssist Corporate accounts to provide full remote control support with screen sharing for Samsung mobile devices running Android OS versions 2.3.x (Gingerbread) and Android versions 4.0.x and above*. To receive support for other Android devices, we recommend that you download and install the GoToAssist Corporate app. Download this app only if instructed to do so by a trusted support representative to receive support services.

How to Get Started
1.Download the GoToAssist Corporate (ICS) app from Google Play and install it on your Samsung Android device.*
2.If you received a URL issued by your support representative, install the app if it is not installed, select the URL you received from the representative the app will start. Enter your name and tap Join Session.
3.If you received a 9 digit phone code from your support representative, start the app, enter the 9 digit connection code, enter your name and tap Join Session.
4.Once connected, you can use chat to communicate with the support representative. With your consent, the representative will have full remote control of the device and be able to collect diagnostic information from the device. At any time during the session, you can pause remote control by tapping the pause button located at the top right of the app control bar.

Features
•Real time chat capability
•With customer consent, a representative can remotely control the customer's device in real time
•With customer consent, a representative can collect device information including: system details, installed apps, running services, and telephony information.
•Full integration with the GoToAssist Corporate framework including full reporting and session recording.

System Requirements
Representative: A session code generated by GoToAssist Corporate HelpAlert Version 10 Build 896 or above. For detailed information about GoToAssist Corporate, please visit the GoToAssist Corporate website.
Customer: Samsung Android devices* OS 2.3 or higher.

*Note:Chat and remote diagnostics are provided for all devices running Android OS version 2.3.x and higher. Full remote control with screen sharing is provided for Samsung devices with original manufacturer firmware running Android OS versions 2.3.x (Gingerbread), 4.0(ICS) and higher. Full remote control with screen sharing on Google Nexus devices is not supported.

Tags: gotoassist corporate, gotoassist下载.

Recently changed in this version

Support for Gingerbread devices.
1.0.74: fix for Note Landscape mode issue
1.0.93: fix for screensharing on 4.2 and above. Option to send logfiles from app.


Comments and ratings for GoToAssist Corporate (ICS)
  • (64 stars)

    by Michael Klingele on 08/03/2013

    Bad - This program allowed me to send a message to my phone and back to the person. That is it, was a huge waste of time, to get a chat feature. I mean, if you are trying to boycott SMS, e-mail, facebook, talking, smoke signals, mores code, american sign language, or any other useful form of communication, THIS is the app for you!