GoToAssist Corporate

GoToAssist Corporate

1,000 - 5,000 downloads

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View bigger - GoToAssist Corporate for Android screenshot
View bigger - GoToAssist Corporate for Android screenshot
View bigger - GoToAssist Corporate for Android screenshot
GoToAssist Corporate for Android is an app that allows subscribers with GoToAssist Corporate accounts to provide basic troubleshooting support to Android device users*. Download this app only if instructed to do so by a trusted support representative to receive support services

If your support representative emails you a session URL, you will be directed to the Google Play store to download this app. If your support representative gives you a 9-digit code, you will first need to download and install this app on your device.

How to Get Started
1.Download the GoToAssist Corporate for Android app from Google Play and install it on your Android device.
2.If you received a URL issued by your support representative, the app will start. Enter your name and tap Join Session.
3.If you received a 9 digit phone code from your support representative, start the app, enter the 9 digit code, enter your name and tap Join Session.
4.Once connected, you will be able to chat with the support representative. The representative will be able to collect diagnostic information from the phone pending your approval.

Features
•Chat capability
•With customer consent, a representative can collect device information including: system details, installed apps, running services, and telephony information.
•Full integration with the GoToAssist Corporate framework.

System Requirements
•Representative: A session code generated by GoToAssist Corporate HelpAlert Version 10 Build 851 or above. For detailed information about GoToAssist Corporate, please visit the GoToAssist Corporate website .
•Android OS 2.2 or newer

*Note: Because of restrictions in the Android operating system, screensharing is not available with this app.

Last activity on GoToAssist Corporate
Comments and ratings for GoToAssist Corporate
  • (67 stars)

    by Tommy Chau on 25/04/2013

    In our corp environment, remote screen sharing is used primarily to help our corp users setup our corp email on phone. We dont care about diags and what is running on the phone as corp does not own the phone. We need to be able to remote the phone and h

  • (67 stars)

    by A Google User on 17/10/2012

    The app is ok to get an idea of what a user is running. It would be helpful to have the screen sharing portion enabled for remote support

  • (67 stars)

    by Bryan on 18/07/2012

    Its very fast. I love the diagnostics capabilities and information it provides. Way to go Citrix! Keep up the great work!

  • (67 stars)

    by Spring on 18/07/2012

    In a first look it seems that this app is trying to provide remort support on android devices which is gr8 thing but if this app would have added by device manufacturer as a default app than that wud be more gr888.