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+ By Citrix
If your support representative emails you a session URL, you will be directed to the Google Play store to download this app. If your support representative gives you a 9-digit code, you will first need to download and install this app on your device.
How to Get Started
1.Download the GoToAssist Corporate for Android app from Google Play and install it on your Android device.
2.If you received a URL issued by your support representative, the app will start. Enter your name and tap Join Session.
3.If you received a 9 digit phone code from your support representative, start the app, enter the 9 digit code, enter your name and tap Join Session.
4.Once connected, you will be able to chat with the support representative. The representative will be able to collect diagnostic information from the phone pending your approval.
•With customer consent, a representative can collect device information including: system details, installed apps, running services, and telephony information.
•Full integration with the GoToAssist Corporate framework.
•Representative: A session code generated by GoToAssist Corporate HelpAlert Version 10 Build 851 or above. For detailed information about GoToAssist Corporate, please visit the GoToAssist Corporate website .
•Android OS 2.2 or newer
*Note: Because of restrictions in the Android operating system, screensharing is not available with this app.
Support for sending log files