GoToAssist (Remote Support)

GoToAssist (Remote Support)

10,000 - 50,000 downloads

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Citrix GoToAssist (Remote Support) allows you to quickly and easily deliver remote support to desktop and support mobile devices and provides you the freedom to deliver remote support from your favorite Android phone or tablet – anywhere and at anytime!

GoToAssist Remote Support gives you the freedom to deliver support from anywhere, at any time. Support your customers 24/7 when and where they need help.

Features
• On-demand remote support (unlimited use from your Android device)
• Intuitive touch and gesture controls
• 400% zoom to see details and operate with precision
• Multitasking
• Full keyboard functionality (including special keys Alt, Ctrl, and Tab)
• Preview text mode for fast typing
• Works seamlessly with existing firewalls - no need for special configuration
• 128-bit AES encryption, dual passwords and end-to-end user authentication
• Connects over 3G and Wi-Fi
• Free 24/7 support

New to GoToAssist Remote Support? Download the free app from Google Play and click on "Create Account" at the login screen to provide unlimited live support sessions for free!

Already have a GoToAssist Remote Support account? Log in with your existing credentials to access your account and connect to your unattended machines as well.

HOW TO GET STARTED
1) Download and install the GoToAssist app from Google Play on your Android device.
2) Log in with your GoToAssist credentials.
3) Once logged in, tap on device screen to create a support session when instructed to and have your user go to www.fastsupport.com and enter the remote support ID for your support session or send them an invitation to connect via email. Your user accepts the connection and you can begin to provide remote support.

*****

Simple
• Instantly connect to users and their devices to solve problems quickly by directly controlling their computer with the intuitive multi-touch display.
• Start a remote support session directly from your Android device.

Convenient
• Provide remote support from your Android device quickly and easily. Once the app is installed, enter your existing account credentials and start a support session.
• You can be in the office even when you’re out of the office. With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac® or PC.

Reliable
• GoToAssist for Android comes with free 24/7 Global Customer Support, so you’re never left hanging.
• GoToAssist for Android is backed by Citrix, so you can count on this app working when you need it.

REQUIREMENTS

This version of GoToAssist has been certified on the following devices:
• Samsung Galaxy S5
• Samsung Galaxy S4
• Samsung Galaxy S3
• Samsung Galaxy Note 3
• Samsung Galaxy Pro
• Asus Nexus 7
• LG Nexus 5
• Droid Razr
• HTC One
• Motorola Xoom

This version of GoToAssist should be compatible with most devices that meet the following general requirements:
• Android OS 4.x or newer

Remote Computers:
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.5 (Leopard) or newer
• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer

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Recently changed in this version

Bug fixes


Comments and ratings for GoToAssist (Remote Support)
  • (69 stars)

    by Anurag Sharma on 25/02/2014

    Please tell me how to send files to the customers computer. I can't see any option like that as we see in the computer.

  • (69 stars)

    by Ryan Reed on 13/02/2014

    One annoyance is many third party keyboards on android don't work in this app. Frustrating when one program determines my keyboard choice. Screen blanking from mobile to a pc would be nice as well.

  • (69 stars)

    by Jeff Hanson on 25/01/2014

    Only has screen sharing in Samsung devices.

  • (69 stars)

    by Jeremy Sokol on 15/01/2014

    Use it every day!!!!

  • (69 stars)

    by amol bansod on 13/01/2014

    nice

  • (69 stars)

    by Jeff Ramsier on 19/11/2013

    It had issues when trying to type in the session using SwiftKey, it shows black instead of what you are suppose to see. Chatting works good though.

  • (69 stars)

    by Hany Girgis on 09/11/2013

    Great support app but only let down a bit by lack of mouse cursor control. If this is added it would be easily a 5 star app!!