GoToAssist (Remote Support)

GoToAssist (Remote Support)


(4 stars)


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10,000 - 50,000 downloads

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Citrix GoToAssist (Remote Support) gives you the freedom to quickly and easily deliver remote support to desktops and mobile devices from your favorite Android phone or tablet — anywhere and anytime!

Support your customers 24/7 when and where they need help.

• On-demand remote support (unlimited use from your Android device)
• Intuitive touch and gesture controls
• 400% zoom to see details and operate with precision
• Multitasking
• Full keyboard functionality (including special keys Alt, Ctrl, and Tab)
• Preview text mode for fast typing
• Works seamlessly with existing firewalls - no need for special configuration
• 128-bit AES encryption, dual passwords and end-to-end user authentication
• Connects over 3G and Wi-Fi
• Free 24/7 support

New to GoToAssist Remote Support? Download the free app from Google Play and click on "Create Account" at the login screen to provide unlimited live support sessions for free!

Already have a GoToAssist Remote Support account? Log in with your existing credentials to access your account and connect to your unattended machines as well.

1) Download and install the GoToAssist app from Google Play on your Android device.
2) Log in with your GoToAssist credentials.
3) Once logged in, tap on device screen to create a support session when instructed to and have your user go to and enter the remote support ID for your support session or send them an invitation to connect via email. Your user accepts the connection and you can begin to provide remote support.


• Instantly connect to users and their devices to solve problems quickly by directly controlling their computer with the intuitive multi-touch display.
• Start a remote support session directly from your Android device.

• Provide remote support from your Android device quickly and easily. Once the app is installed, enter your existing account credentials and start a support session.
• You can be in the office even when you’re out of the office. With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac® or PC.

• GoToAssist for Android comes with free 24/7 Global Customer Support, so you’re never left hanging.
• GoToAssist for Android is backed by Citrix, so you can count on this app working when you need it.


This version of GoToAssist has been certified on the following devices:
• Samsung Galaxy S5
• Samsung Galaxy S4
• Samsung Galaxy S3
• Samsung Galaxy Note 3
• Samsung Galaxy Pro
• Asus Nexus 7
• LG Nexus 5
• Droid Razr
• HTC One
• Motorola Xoom

This version of GoToAssist should be compatible with most devices that meet the following general requirements:
• Android OS 4.x or newer

Remote Computers:
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.5 (Leopard) or newer
• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer

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Recently changed in this version

Support for Heads-up and lock-screen notifications for Android Lollipop
Security improvements
Bug fixes

Comments and ratings for GoToAssist (Remote Support)
  • (69 stars)

    by Mohd Naved on 12/12/2014

    I love this app

  • (69 stars)

    by Ed DeQuasie on 21/11/2014

    I used this in a recent job. The "approved" software was never available because the company only had 2 licenses. I had this and used it FREQUENTLY on my tablet to shadow Windows computers to assist with problems while researching issues and taking notes on my Windows laptop (second screen and I can see the affected machine and resolution at the same time). It works really well and is easy to use.

  • (69 stars)

    by זאב קוגלמן on 13/11/2014

    Best app ever!!!!!!!!!!!!!!!!!!!!

  • (69 stars)

    by Shubham Mishra on 09/11/2014

    Is it works with android mobile to another android smartphone?

  • (69 stars)

    by Daniel Henderson on 30/10/2014

    Works perfectly for unattended access

  • (69 stars)

    by MiamiDade Mike on 06/10/2014

    Great connection, fast, easy to use and very user friendly for customers. I rate this app 5 + ... An to the developers that made this app possible. Great Job... :-)

  • (69 stars)

    by Anurag Sharma on 25/02/2014

    Please tell me how to send files to the customers computer. I can't see any option like that as we see in the computer.

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