HP Enterprise Support Center

HP Enterprise Support Center

50,000 - 100,000 downloads

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The HP Enterprise Support Center mobile app provides instant access to information, tools and experts, monitoring of your IT environment via mobile devices from anywhere, anytime.

The mobile app will bring access to personalized support, a simplified user experience for your HP Enterprise Storage products, Networking products, Servers.

* Quickly resolve your issue or find answers using Self Solve:
--- Access to mobile optimized content such as Top Issues, Most accessed documents, Advisories & Bulletins and Technical Manuals specific to your product.
--- Search the HP support knowledge base.
--- Bookmark documents to review later.

* Check contract and warranty status for your Enteprise products

* Engage our Chat Agents for assisted support (requires a valid support contract or HP Carepack):
--- Chat Support with HP Support Specialists (service available worldwide on supported products - hours of support may vary by product)

* Case Management (requires a valid support contract or HP Carepack):
--- Create Cases, View Case notes and update your cases via the Mobile app.

* Insight Online provides the information you need to monitor the devices in your IT environment from anywhere, anytime
HP Insight Online, infrastructure cloud-based management benefits:
--- Dashboard
At-a-glance personalized dashboard for quick and efficient infrastructure cloud-base management.
Use it to quickly assess device health and support status and to navigate to details for quick problem resolution.
--- Devices
Visual status of your devices and device groups with easy navigation to product and support details.
--- Contract and Warranty
Comprehensive view of your contracts & warranties.
Track contract and warranty status by device and contract, view support details and notification of support expiration.
--- Service Events
Online tracking of hardware events for devices monitored by HP remote support tools.
View all key event information such as severity, problem description, date and time generated, event status and related support case ID.

* Download the App and sign-in with your HP Passport ID:
--- You’ll be able to import the core products listed in the Contracts and Warranties section and linked to your HP Passport ID.
--- You’ll be able to review recent cases created against the contracts linked to your HP Passport ID and seamlessly engage HP Support resources.
--- You’ll be able to access HP Insight Online Mobile and monitor your IT environment.

If you want to know more about HP Passport:
--- Access https://passport2.hp.com/hppcf/help.do?page=passport&lang=en

Please see http://www.hp.com/services/hpscmobile for more details.

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Recently changed in this version

V4.02: Bug Fixes

V4.0
New features:
- New HP Insight Online Mobile
One stop, secure and personalized access to device health and support information.
24x7 remote monitoring, automated case creation and problem resolution for servers, storage and networking.
Comprehensive dashboard with service events, devices, groups, cases, contracts and warranties details.
- Improved Redesigned Navigation
- New App Search - Jump to the information quickly with the App Search;
- New HP Look and Feel


Lists with HP Enterprise Support Center

Some lists where this application appears: HP apps.

Comments and ratings for HP Enterprise Support Center
  • (62 stars)

    by Manjunath Rajappa on 25/09/2013

    No Exit/Quit option. It has to be forcefully terminated! Something so elementary should not have been missed out. UI could've been better. Collectively 3 stars is what this app is worth.

  • (62 stars)

    by Ahmad Parsi on 25/08/2013

    ت

  • (62 stars)

    by Checkina Coulibaly on 18/08/2013

    Cool.

  • (62 stars)

    by Anne Ducey on 12/08/2013

    Really lame...can't search contract id and wipes out search string each time you try.....useless

  • (62 stars)

    by tommy henderson on 30/05/2013

    The best company thus far.

  • (62 stars)

    by Mo afzal on 22/05/2013

    After update my saved products have all gone and I'm having to add each one again individually because there is no option to select and add multiple products. This is taking me forever and I still have about another 30 to add.., thats if I can still remember what was in my original list. Also there is still no EXIT option to close the app.., very dissapointed.

  • (62 stars)

    by Oxana Gumanenko on 28/02/2013

    In self solving articles only titles were visible, but page was blank, when clicking any of them.