HP Enterprise Support Center

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HP Enterprise Support Center

by: Hewlett Packard Development Company, L.P. | 7.8 428

7.8 Users



The HP Enterprise Support Center mobile app provides instant access to information, tools, HP experts, with the monitoring of your IT environment via any mobile devices from anywhere, at anytime.
The mobile app brings access to personalized support, a simplified user experience for your HP Enterprise storage products, networking products, and servers.
• Quickly resolve your issue or find answers using self-solve features:
• Access to mobile optimized content such as Top Issues, Most accessed documents, Advisories & Bulletins, and Technical Manuals specific to your product.
• Search the HP support knowledge base and jump to the information quickly with the App Search.
• Bookmark documents to review later.
• Check Care Pack, contract and warranty status for your Enterprise products.
• Engage HP Chat Agents for assisted support (requires a valid support contract or HP Care Pack):
• Chat with HP Support Specialists (service available worldwide on supported products - hours of support may vary by product)
• Case Management (requires a valid support contract or HP Care Pack):
• Create Cases, View Case notes and update your cases via the Mobile app.
• Insight Online provides the information you need to monitor the connected devices in your IT environment from anywhere, at anytime
* HP Insight Online infrastructure cloud-based management benefits:
• Dashboard
• At-a-glance comprehensive and personalized dashboard for quick and efficient infrastructure cloud-base management providing you with service events, devices, groups, cases, and contract/warranty details.
• Use it to quickly assess device health and support status and to navigate to details for quick problem resolution.
• Devices
• Visual status of your devices and device groups with easy navigation to product and support details.
• Contract and Warranty
• Comprehensive view of your contracts & warranties.
• Track Care Pack, contract and warranty status by device and contract, view support details and notification of support expiration.
• Service Events
• Online tracking of hardware events for devices monitored by HP remote support tools.
• View all key event information such as severity, problem description, date and time generated, event status and related support case ID.
• 24x7 remote monitoring, automated case creation and problem resolution for servers, storage, and networking.
* Download the App and sign-in with your HP Passport ID:
• You’ll be able to import the core products listed in the Contracts and Warranties section and linked to your HP Passport ID.
• You’ll be able to review recent cases created against the contracts linked to your HP Passport ID and seamlessly engage HP Support resources.
• You’ll be able to access HP Insight Online Mobile and monitor your IT environment.
* If you want to know more about HP Passport:
Access https://passport2.hp.com/hppcf/help.do?page=passport&lang=en
Please see http://www.hp.com/services/hpscmobile for more details.

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