The HP Enterprise Support Center mobile app provides instant access to information, tools, and technical support experts; through the monitoring of your IT environment via any mobile devices from anywhere, at any time. The mobile app brings access to personalized support, and a simplified user experience, for your HP Enterprise products such as storage, networking, and servers.
Using the self-solve features you are able to access mobile optimized technical documentation to quickly resolve your issue. Documents can also be bookmarked to review later. The mobile app features allows you to check Care Pack and warranty status for your HP Enterprise products. With your valid HP Care Pack you can also engage an HP Support agent via Chat. You can create support cases, view case notes, and update your cases all via the Mobile app. The Insight Online feature in the app gives you a health dashboard which allows you to monitor your IT environment from anywhere. The dashboard provides you with a visual display of your service events, devices, device groups, support cases, and contract and warranty details. HP Enterprise remote support tools monitors your IT environment for hardware events, and gives you information on severity, problem description, date and time generated, event status and related support case ID.
Download the App and sign-in with your HP Passport ID today so you can import your core products list, view recent cases, and engage support resources.
For more information on HP Passport: https://hpp12.passport.hp.com/hppcf/help.do?page=passport&lang=en
For more information on the HP Enterprise Support Center mobile app: http://www.hp.com/services/hpscmobile
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