Industry Online Support
50,000 - 100,000 downloadsAdd this app to your lists
You have access to: FAQs, downloads of the latest firmware or software version, manuals, certificates, characteristics, application examples and tools, product notes (e.g. announcement of new products), successors in case of product discontinuation.
Get a quick overview of the latest entries on the start screen. The search function provides you with hits concerning the products and entries and supports you with a personal list of suggestions. Find your personal favorites in “mySupport”, all the entries you need regularly. You also have the possibility to send an inquiry to the Technical Support (Support Request).
Moreover, the area Messages area provides you with selected messages about new functions, important entries or events.
The main functions at a glance:
• Scanning product codes/EAN codes with a direct display of all the technical information about this product, including graphic data (CAx data).
• Sending product information or entries per e-mail in order to process the information directly at the workstation.
• Sending inquiries to the technical Support (Support Requests). with a photo function for transmitting detailed information.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
• Offline cache function of all the favorites in mySupport. These entries are also available without network reception.
• Transferring PDF documents into a library (e.g. iBooks etc.).
Replacing the “SIRIUS eAssistance” App
Of course, the Industry Online Support app also contains all the information about SIRIUS products and replaces the SIRIUS eAssistance app. The SIRIUS eAssistance app will soon be no longer offered in the Store.
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• Integration of the Technical Forum – initially read only
• Integration of the contents of the forum in the search results
• Sending Support Requests via Web service (no longer email)
• New entries can be selected by enabling the settings
• Various corrections and improvements
• Authorization to access the contacts are solely required for the "Add to contacts in the address book" function.