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With the Industry Online Support App you have access to more than 300,000 documents about all the Siemens Industry products - any time and anywhere, whether you have problems during the implementation of a project, need help for trouble-shooting, want to expand your system or plan a new plant.
You have access to: FAQs, downloads of the latest firmware or software version, manuals, certificates, characteristics, application examples and tools, product notes (e.g. announcement of new products), successors in case of product discontinuation.
Get a quick overview of the latest entries on the start screen. The search function provides you with hits concerning the products and entries and supports you with a personal list of suggestions. Find your personal favorites in “mySupport”, all the entries you need regularly. You also have the possibility to send an inquiry to the Technical Support (Support Request).
Moreover, the area Messages area provides you with selected messages about new functions, important entries or events.
The main functions at a glance:
• Scanning product codes/EAN codes with a direct display of all the technical information about this product, including graphic data (CAx data).
• Sending product information or entries per e-mail in order to process the information directly at the workstation.
• Sending inquiries to the technical Support (Support Requests). with a photo function for transmitting detailed information.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
• Offline cache function of all the favorites in mySupport. These entries are also available without network reception.
• Transferring PDF documents into a library (e.g. iBooks etc.).
Replacing the “SIRIUS eAssistance” App
Of course, the Industry Online Support app also contains all the information about SIRIUS products and replaces the SIRIUS eAssistance app. The SIRIUS eAssistance app will soon be no longer offered in the Store.
Tags: android industry application, industry online support apk, 变频器 siemens ag android.
You have access to: FAQs, downloads of the latest firmware or software version, manuals, certificates, characteristics, application examples and tools, product notes (e.g. announcement of new products), successors in case of product discontinuation.
Get a quick overview of the latest entries on the start screen. The search function provides you with hits concerning the products and entries and supports you with a personal list of suggestions. Find your personal favorites in “mySupport”, all the entries you need regularly. You also have the possibility to send an inquiry to the Technical Support (Support Request).
Moreover, the area Messages area provides you with selected messages about new functions, important entries or events.
The main functions at a glance:
• Scanning product codes/EAN codes with a direct display of all the technical information about this product, including graphic data (CAx data).
• Sending product information or entries per e-mail in order to process the information directly at the workstation.
• Sending inquiries to the technical Support (Support Requests). with a photo function for transmitting detailed information.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
• Offline cache function of all the favorites in mySupport. These entries are also available without network reception.
• Transferring PDF documents into a library (e.g. iBooks etc.).
Replacing the “SIRIUS eAssistance” App
Of course, the Industry Online Support app also contains all the information about SIRIUS products and replaces the SIRIUS eAssistance app. The SIRIUS eAssistance app will soon be no longer offered in the Store.
Tags: android industry application, industry online support apk, 变频器 siemens ag android.
Recently changed in this version:
Various bug fixes (e.g.: email function, start of scanning function).
Comments and ratings for Industry Online Support
(70 stars)
by Tim Hill on 20/05/2013
Very useful and works well. Unusual for Siemens.
(70 stars)
by Evelyn Villalobos on 02/01/2013
Super usefull and fast! The only thing that I will add is an option to manually insert te product code
(70 stars)
by A Google User on 26/10/2012
Great application that simplifies the search for products and support. The barcode reader os excellent, all companies must have a similar app.
(70 stars)
by Damo on 28/08/2012
If only other vendors could provide such innovative and convenient access to support information. Great work Siemens for writing a proper Android app and doing it right.
(70 stars)
by Desalegn on 06/05/2012
Cool but you should add to use TECHNICAL FORUM
(70 stars)
by Phil on 02/05/2012
Would be nice to be able to login and see sevice tickets also store my infomation for the next ticket so I don't have to reenter all my info each time
(70 stars)
by Doug on 20/04/2012
Ive used the barcode, right now about 75% success rate. Might be my phone, its ready for an upgrade. But I was very impressed it pulled the product up with manuals, updates, timelines very quickly.... You can even submit a Service Request, and forward man