Industry Online Support

Industry Online Support


(3 stars)


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50,000 - 100,000 downloads

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With the Industry Online Support App you have access to more than 300,000 documents about all the Siemens Industry products - any time and anywhere, whether you have problems during the implementation of a project, need help for trouble-shooting, want to expand your system or plan a new plant.

You have access to: FAQs, downloads of the latest firmware or software version, manuals, certificates, characteristics, application examples and tools, product notes (e.g. announcement of new products), successors in case of product discontinuation.

Get a quick overview of the latest entries on the start screen. The search function provides you with hits concerning the products and entries and supports you with a personal list of suggestions. Find your personal favorites in “mySupport”, all the entries you need regularly. You also have the possibility to send an inquiry to the Technical Support (Support Request).

Moreover, the area Messages area provides you with selected messages about new functions, important entries or events.

The main functions at a glance:

• Scanning product codes/EAN codes with a direct display of all the technical information about this product, including graphic data (CAx data).
• Sending product information or entries per e-mail in order to process the information directly at the workstation.
• Sending inquiries to the technical Support (Support Requests). with a photo function for transmitting detailed information.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
• Offline cache function of all the favorites in mySupport. These entries are also available without network reception.
• Transferring PDF documents into a library (e.g. iBooks etc.).

Replacing the “SIRIUS eAssistance” App

Of course, the Industry Online Support app also contains all the information about SIRIUS products and replaces the SIRIUS eAssistance app. The SIRIUS eAssistance app will soon be no longer offered in the Store.

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Recently changed in this version

• Connection to new Online Support Web Portal
• Troubleshooting

Comments and ratings for Industry Online Support
  • (50 stars)

    by Mohamad Hady on 24/02/2015

    elect. engineer

  • (50 stars)

    by Richard Neilson on 23/02/2015

    Since the update I am unable to view news articles or forum posts. I can view the titles but not the actual information. Samsung S4 - v4.4.2

  • (50 stars)

    by melw57 on 18/02/2015

    Can't view news items on HTC one since update of app and support website so is now rendered usess

  • (50 stars)

    by Casey Ryback on 11/01/2015

    Nice app

  • (50 stars)

    by kiran sarvaiya on 08/01/2015


  • (50 stars)

    by Ankush kathait on 05/01/2015

    U can get all information from ths...its very nyce....

  • (50 stars)

    by Thirumalai kumar on 21/10/2014

    Nice app !

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