Industry Online Support

Industry Online Support

50,000 - 100,000 downloads

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With the Industry Online Support App you have access to more than 300,000 documents about all the Siemens Industry products - any time and anywhere, whether you have problems during the implementation of a project, need help for trouble-shooting, want to expand your system or plan a new plant.

You have access to: FAQs, downloads of the latest firmware or software version, manuals, certificates, characteristics, application examples and tools, product notes (e.g. announcement of new products), successors in case of product discontinuation.

Get a quick overview of the latest entries on the start screen. The search function provides you with hits concerning the products and entries and supports you with a personal list of suggestions. Find your personal favorites in “mySupport”, all the entries you need regularly. You also have the possibility to send an inquiry to the Technical Support (Support Request).

Moreover, the area Messages area provides you with selected messages about new functions, important entries or events.

The main functions at a glance:

• Scanning product codes/EAN codes with a direct display of all the technical information about this product, including graphic data (CAx data).
• Sending product information or entries per e-mail in order to process the information directly at the workstation.
• Sending inquiries to the technical Support (Support Requests). with a photo function for transmitting detailed information.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
• Offline cache function of all the favorites in mySupport. These entries are also available without network reception.
• Transferring PDF documents into a library (e.g. iBooks etc.).

Replacing the “SIRIUS eAssistance” App

Of course, the Industry Online Support app also contains all the information about SIRIUS products and replaces the SIRIUS eAssistance app. The SIRIUS eAssistance app will soon be no longer offered in the Store.

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Recently changed in this version

• Integration of the Technical Forum – initially read only
• Integration of the contents of the forum in the search results
• Sending Support Requests via Web service (no longer email)
• New entries can be selected by enabling the settings
• Various corrections and improvements
• Authorization to access the contacts are solely required for the "Add to contacts in the address book" function.

Last activity on Industry Online Support
Comments and ratings for Industry Online Support
  • (69 stars)

    by Thitipong R. on 05/04/2014

    can't use scan product function, it show "licence not acquire"

  • (69 stars)

    by Vishal Manorkar on 27/03/2014


  • (69 stars)

    by Sezgin CEKMIS on 17/03/2014

  • (69 stars)

    by Prabhakar Gupta on 25/02/2014

    With this now solving problem on walk....

  • (69 stars)

    by Abhijeet Kulkarni on 28/01/2014

    Wow!! Good app

  • (69 stars)

    by Arun Kumar on 25/01/2014


  • (69 stars)

    by Iain Armstrong on 11/11/2013

    App works well and obtains data about products easily...which if you're familiar with Siemens website is a nightmare. However, I've just uninstalled this app as it has full access to my contacts and the ability to delete them/track frequency of calls/mai