MobileSupport - RemoteCall

MobileSupport - RemoteCall

100,000 - 500,000 downloads

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Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1.Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.

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Recently changed in this version

v1.1.35.2 (Build 192) : August 28, 2014

v1.1.34.4 (Build 186) : June 9, 2014

v1.1.33.2 (Build 180) : March 10, 2014

v1.1.32.1 (Build 177) : March 3, 2014

v1.1.31.5 (Build 172) : February 16, 2014

v1.1.30.4 (Build 167) : January 10, 2014

v1.1.29.1 (Build 162) : December 10, 2013

v1.1.28.2 (Build 161) : November 20, 2013

v1.1.27.7 (Build 159) : November 18, 2013

v1.1.26.6 (Build 152) : August 14, 2013

v1.1.26.5 (Build 151) : July 26, 2013

v1.1.25.1 (Build 146) : April 30, 2013

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