MobileSupport - RemoteCall
50,000 - 100,000 downloadsAdd this app to your lists
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
Mark important areas for the customer to see to communicate certain points more clearly.
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
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v188.8.131.52 (Build 180) : March 10, 2014
v184.108.40.206 (Build 177) : March 3, 2014
v220.127.116.11 (Build 172) : February 16, 2014
v18.104.22.168 (Build 167) : January 10, 2014
v22.214.171.124 (Build 162) : December 10, 2013
v126.96.36.199 (Build 161) : November 20, 2013
v188.8.131.52 (Build 159) : November 18, 2013
v184.108.40.206 (Build 152) : August 14, 2013
v220.127.116.11 (Build 151) : July 26, 2013
v18.104.22.168 (Build 146) : April 30, 2013
v22.214.171.124 (Build 145) : April 22, 2013
v126.96.36.199 (Build 144) : March 31, 2013