As a communications service provider you have vast amounts of engineering data from network probes and management systems, but the only way to know how customers truly perceive your network and service quality is to ask them. Studies confirm that the majority of customers do not report such problems. However they do churn, they do tell their friends, and worse still, high value corporate customers complain to the IT person who selected the mobile network in the first place - bad news for corporate account managers.
SayMetrix makes it easy for customers to report service problems directly from their phone and enables you to provide informed feedback by correlating this information with network management, social and cell planning data. SayMetrix adds real customer experience to network measurements, enabling you to focus on issues with the highest perceived negative effect across your customer base to turn negative customer experiences into positive outcomes.
To register to use the app, and to get a login for the SayMetrix web console, just send us a mail at firstname.lastname@example.org.
Extra tools have been:
1.) The Speed Test performs a ping, download and upload speed test helping technicians find areas of low uplink and downlink data throughput.
2.) The Network Stats tool helps pinpoint network problems such as poor coverage and areas where there is a lack of a dominant server causing many cell re-selections.
3.) With the Track Coverage tool, the application runs in the background measuring network statistics, giving the user an overview of the overall network condition on a map view.
4.) New Test Call feature enables phone calls to be made while tracking coverage in order to help map areas with high Dropped call rates