ServiceDesk Plus On-Demand
1,000 - 5,000 downloadsAdd this app to your lists
+ By ManageEngine
Requester can also Add, View, Re-Open and Reply requests.
* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login
Tags: sdp on demand.
1.Fix for Edit Request drop down value not shown issue.
2.Fix for unnecessary alert while editing requester name issue.
1. Add Request & Edit Request forms are redesigned.
2. Add Worklog & Edit Worklog forms are redesigned.
3. New WorkLog listview layout in landscape orientation.