ServiceDesk Plus On-Demand

ServiceDesk Plus On-Demand


(4 stars)


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1,000 - 5,000 downloads

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ManageEngine ServiceDesk Plus On-Demand for Android offers mobile access for your technicians to access the tickets available on the web at .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

Tags: sdp on demand.

Recently changed in this version

Version 4.1.1:

1.Fix for Edit Request drop down value not shown issue.
2.Fix for unnecessary alert while editing requester name issue.

Version 4.1:

1. Add Request & Edit Request forms are redesigned.
2. Add Worklog & Edit Worklog forms are redesigned.
3. New WorkLog listview layout in landscape orientation.

Comments and ratings for ServiceDesk Plus On-Demand
  • (69 stars)

    by Melanie Cooper on 07/04/2015

    Sometimes it's easier to use than the desktop version.

  • (69 stars)

    by Paul Kubb on 14/02/2015

    this is great, but it would be greater if technicians can post their leave via this app. imagine when they are in a heavy traffic and about to enter the office too late, they grab their phones and do what to do.

  • (69 stars)

    by Malcolm Jn.Baptiste on 27/01/2015

    I have been using this app for a while now and found that even if it allows basic operation, it may still need some more work to get the product sold as a cross platform solution. Love the work and effot put into the current product though. Thanks.

  • (69 stars)

    by Anicia Emmanuel on 10/01/2015

    Much easier than the app for the server version.

  • (69 stars)

    by Tony Ling on 26/12/2014

    App works great. Would like to see a few more features, but overall very pleased with app!

  • (69 stars)

    by Travis Jones on 09/10/2014

    I just became an admin of our SDP and finally got to see the power behind ME. I would love to see a "resolved" button on end user accounts and an alert to the technician's cell, maybe even in toast form if possible. That would be great.

  • (69 stars)

    by Mohammad ali on 07/10/2014

    Easy to use and manageable daily IT task from smart phone. Fantastic...

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