ServiceDesk Plus On-Demand

ServiceDesk Plus On-Demand

FREE

(4 stars)

(67)


Download for Android Like

1,000 - 5,000 downloads

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ManageEngine ServiceDesk Plus On-Demand for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

Tags: sdp on demand.

Recently changed in this version

Version 4.1.1:

1.Fix for Edit Request drop down value not shown issue.
2.Fix for unnecessary alert while editing requester name issue.

Version 4.1:

1. Add Request & Edit Request forms are redesigned.
2. Add Worklog & Edit Worklog forms are redesigned.
3. New WorkLog listview layout in landscape orientation.


Comments and ratings for ServiceDesk Plus On-Demand
  • (69 stars)

    by Melanie Cooper on 07/04/2015

    Sometimes it's easier to use than the desktop version.

  • (69 stars)

    by Paul Kubb on 14/02/2015

    this is great, but it would be greater if technicians can post their leave via this app. imagine when they are in a heavy traffic and about to enter the office too late, they grab their phones and do what to do.

  • (69 stars)

    by Malcolm Jn.Baptiste on 27/01/2015

    I have been using this app for a while now and found that even if it allows basic operation, it may still need some more work to get the product sold as a cross platform solution. Love the work and effot put into the current product though. Thanks.

  • (69 stars)

    by Anicia Emmanuel on 10/01/2015

    Much easier than the app for the server version.

  • (69 stars)

    by Tony Ling on 26/12/2014

    App works great. Would like to see a few more features, but overall very pleased with app!

  • (69 stars)

    by Travis Jones on 09/10/2014

    I just became an admin of our SDP and finally got to see the power behind ME. I would love to see a "resolved" button on end user accounts and an alert to the technician's cell, maybe even in toast form if possible. That would be great.

  • (69 stars)

    by Mohammad ali on 07/10/2014

    Easy to use and manageable daily IT task from smart phone. Fantastic...

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