ServiceDesk Plus On-Demand

ServiceDesk Plus On-Demand

FREE

(1 stars)

(54)


Download for Android Like

1,000 - 5,000 downloads

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ManageEngine ServiceDesk Plus On-Demand for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

Tags: sdp on demand.

Recently changed in this version

Version 4.0:

Features:

* Support for tablets.

* Support for landscape orientation

Bug Fix(es):

* Fix for the application crash while launching the application.


Comments and ratings for ServiceDesk Plus On-Demand
  • (16 stars)

    by Malcolm Jn.Baptiste on 27/01/2015

    I have been using this app for a while now and found that even if it allows basic operation, it may still need some more work to get the product sold as a cross platform solution. Love the work and effot put into the current product though. Thanks.

  • (16 stars)

    by Anicia Emmanuel on 10/01/2015

    Much easier than the app for the server version.

  • (16 stars)

    by Tony Ling on 26/12/2014

    App works great. Would like to see a few more features, but overall very pleased with app!

  • (16 stars)

    by Travis Jones on 09/10/2014

    I just became an admin of our SDP and finally got to see the power behind ME. I would love to see a "resolved" button on end user accounts and an alert to the technician's cell, maybe even in toast form if possible. That would be great.

  • (16 stars)

    by Mohammad ali on 07/10/2014

    Easy to use and manageable daily IT task from smart phone. Fantastic...

  • (16 stars)

    by Ahmed Baobeid on 23/08/2014

    the guys at managaengine know exactly what they are doing.

  • (16 stars)

    by Jo Co on 04/08/2014

    On note 3

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