ServiceDesk Plus On-Demand



ManageEngine ServiceDesk Plus On-Demand for Android offers mobile access for your technicians to access the tickets available on the web at .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

Tags: sdp on demand

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