ServiceDesk Plus On-Demand

ServiceDesk Plus On-Demand

1,000 - 5,000 downloads

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ManageEngine ServiceDesk Plus On-Demand for Android offers mobile access for your technicians to access the tickets available on the web at .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

Tags: sdp on demand.

Recently changed in this version

Version 3.0.2:

* SSL certificate validity enforced for custom domains.

Comments and ratings for ServiceDesk Plus On-Demand
  • (72 stars)

    by Travis Jones on 09/10/2014

    I just became an admin of our SDP and finally got to see the power behind ME. I would love to see a "resolved" button on end user accounts and an alert to the technician's cell, maybe even in toast form if possible. That would be great.

  • (72 stars)

    by Mohammad ali on 07/10/2014

    Easy to use and manageable daily IT task from smart phone. Fantastic...

  • (72 stars)

    by Ahmed Baobeid on 23/08/2014

    the guys at managaengine know exactly what they are doing.

  • (72 stars)

    by Jo Co on 04/08/2014

    On note 3

  • (72 stars)

    by Anthony Jones on 20/07/2014

    And best of all, it's Free!

  • (72 stars)

    by Prathap K A on 17/04/2014

    Excellent app.

  • (72 stars)

    by Vijay N on 05/09/2013


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