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ServiceDesk Plus On-Demand

ServiceDesk Plus On-Demand

1,000 - 5,000 downloads

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ManageEngine ServiceDesk Plus On-Demand for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

Tags: sdp on demand.

Recently changed in this version

Version 3.0.1:

* Removed the permission requests such as READ_CALL_LOG,
READ_CONTACTS & CALL_PHONE


Last activity on ServiceDesk Plus On-Demand
Comments and ratings for ServiceDesk Plus On-Demand
  • (70 stars)

    by Prathap K A on 17/04/2014

    Excellent app.

  • (70 stars)

    by Vijay N on 05/09/2013

    5*.

  • (70 stars)

    by Balaji Chandran on 02/07/2013

    When I try to send a reply to a mail I'm getting the error 'enter valid email id'. Not sure why, because all the email ids which are entered are correct. Could you please look into this urgently. Otherwise the App is perfect. I would give 5 stars if I am able to reply. Balaji.C

  • (70 stars)

    by sirikonda anil on 29/04/2013

    Please update with an push notification service,, that will make the app more productive

  • (70 stars)

    by Tyler Mitton on 27/03/2013

    Holy hell did their other app suck. I am so glad it got an update. Good job.