ServiceDesk Plus On-Demand

ServiceDesk Plus On-Demand

1,000 - 5,000 downloads

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ManageEngine ServiceDesk Plus On-Demand for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

Tags: sdp on demand.

Recently changed in this version

Version 3.0.2:

* SSL certificate validity enforced for custom domains.


Comments and ratings for ServiceDesk Plus On-Demand
  • (59 stars)

    by Travis Jones on 09/10/2014

    I just became an admin of our SDP and finally got to see the power behind ME. I would love to see a "resolved" button on end user accounts and an alert to the technician's cell, maybe even in toast form if possible. That would be great.

  • (59 stars)

    by Mohammad ali on 07/10/2014

    Easy to use and manageable daily IT task from smart phone. Fantastic...

  • (59 stars)

    by Ahmed Baobeid on 23/08/2014

    the guys at managaengine know exactly what they are doing.

  • (59 stars)

    by Jo Co on 04/08/2014

    On note 3

  • (59 stars)

    by Anthony Jones on 20/07/2014

    And best of all, it's Free!

  • (59 stars)

    by Prathap K A on 17/04/2014

    Excellent app.

  • (59 stars)

    by Vijay N on 05/09/2013

    5*.