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ServiceDesk Plus SaaS HelpDesk

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    ServiceDesk Plus SaaS HelpDesk

    by: 144 8.4

    8.4 Users
    rating
    FREE DOWNLOAD


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    Description

    ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
    Requester can also Add, View, Re-Open and Reply requests.

    App Features:

    * Create, Update, View IT help desk requests
    * Filter requests based on criteria
    * Assign, Pick Up or Merge requests
    * Resolve, Notify users and Close requests
    * Track time spent by adding Worklogs
    * Add Notes to the requests
    * Search for requests by subject, request Id, priority, requester & status.
    * Reply and View conversations
    * Add or update Resolution to a request
    * Add & Reply requests with attachments .
    * Google Apps & SAML login in addition to the Zoho login

    Tags: sdp on demand

    Users review

    from 144 reviews

    "Great"

    8.4

    Users comments

    Tsrek Zoiad

    by Tsrek Zoiad

    Feb 11, 2017  |  "Great"

    Notification are not showing at all in all my Mobile's please the only way to check my new tickets is opening the app I don't know why the notification are not working please help am using this every day because as am a IT Helpdesk

    Kevin Allen

    by Kevin Allen

    Jan 11, 2017  |  "Good"

    I would like a button to enable a desktop view. Some features from the desktop version are lost in the app.

    Michael Daddario

    by Michael Daddario

    Dec 30, 2016  |  "Great"

    Makes managing the help desk much more productive and can view tickets when on the go works great. Only reason for not rating 5 stars was a few times it did not sync new tickets from the server but works 95% of the time

    Brandon Craft

    by Brandon Craft

    Nov 01, 2016  |  "Great"

    Everything I need is here. Menus are a little clunky

    A Google user

    by A Google user

    Sep 30, 2016  |  "Awesome"

    Great software great support

    Stuart North

    by Stuart North

    Sep 21, 2016  |  "Good"

    Generally useful for responding to tickets in the field. The keyboard could be better as for some reason it doesn't automatically capitalise the first letter of sentences. My default android keyboard does this basic thing so no idea why is missing in this app. Is it using it's own keyboard!! Or messing with my keyboard? Really slows down text entry. Will happily give this an extra star if the keyboard issue is sorted out. Also, would be good to have a visual indication of an unread reply in the request list