ViewPoint Mobile

Now Wave IP customers can take all of the same advanced call handling and presence management features they rely on in the office with them anywhere they want to work. Included in the new Wave IP Version 3.0 release, ViewPoint Mobile provides all the benefits of one-click access to secure corporate directory services, mobile messaging and real-time availability for your entire organization from any device running Android 2.3 and above.

Wave IP Version 3.0 featuring ViewPoint Mobile is available as a free download for all Wave IP communications systems under the "Documentation & App Installer" tab.

Features:
Simplified Contact Management
· Single view into corporate directory and personal contacts from your Android device
· Personalized “Favorites” list for frequently used contacts

Real-time Presence
· At-a-glance view of availability and personal status for entire organizations, branch offices and company departments
· Home screen widget to provide user with real-time application feedback (missed calls, new IMs, new VMs, personal status, IM availability)
· Real-time personal status and availability updates can be made from either the main ViewPoint Mobile application or the home screen widget

Enhanced Call Handling
· Single-number contact for all inbound and outbound calls
· Personalize call handling based on caller, time of day, favorites and more
· Incorporate CRM or other corporate data and provide “context” to every call
· Effortlessly transfer, conference, record and manage multiple calls
· Annotate calls in real time with textual notes

Call History and Logs
· Monitor, track and report mobile call activity
· Single view of inbound and outbound call activity
· Secure mobile messaging log and usage reporting

Secure Mobile Messaging
· Message co-workers privately and securely
· Ensure compliance with automated monitoring tools for keyword identification and tagging

Visual Voice Mail
· Single voice mail box for office and mobile phone messages
· Respond to important calls first with a consolidated view of pending messages

Call Recording
· Record any call with a single click, or automatically record all calls
· Access recorded calls securely through a unified voice mail or email inbox
· Annotate recordings with textual notes for easy lookup