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If your mobile uses a version of Android 4.2 or above:
Your voicemail messages will be presented in your mobile’s call log. In order to view voicemail messages only, please use the filtering option available via the menu button on your phone (depending on suppliers). You can use the “Voicemail settings” app to manage your Visual Voicemail settings and record your personal greetings (see first five screens). Please open the application to activate the service. If the application does not receive any voice messages, please verify that your access points are well configured. To do this, go into the settings of your mobile phone, open the menu “Mobile Networks” and then choose “Access Point Names”. The access point to be used is “Orange World” for Orange mobile customers (except business customers).
Integrated voicemails version is subject to the availability of a compatible device.
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If your mobile uses a version of Android below 4.2:
Your voicemail messages will be accessible from the Visual Voicemail app where you can also manage your voicemail greetings (see last three screens).
You can know the number of unread voicemails by putting the application as a widget on your home screen. A patch on the widget shows unread voicemails.
To see how to use the application, a video is available on ""Nos videos"" to the right of the next website http://assistance.orange.fr/messagerie-vocale-visuelle-4387.php
The application is compatible only from Android OS 2.3. Please update your phone if needed.
For best performance, please be sure to update your Android device with the latest Orange version. To do this, go into the settings of your mobile phone, open the menu ""About"" and then choose ""Software update"".
Service available only for Orange customers with a compatible tariff or option.
Application may not optimally work with a non-Orange device.
We strive to improve the quality of service by working with all devices suppliers.
Application is not compatible with following mobile phones :
- HTC One
- LG Eve
- Motorola Atrix
- Sony Xperia X8
- Wiko devices
For more information, consult www.orange.fr or www.orange-business.com, visit your local Orange store or contact Orange customer services.
In case of questions, please consult the support via the following link http://assistance.orange.fr/messagerie-vocale-visuelle-sur-votre-smartphone-android-6417.php or send us an email to email@example.com
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For Android OS versions <=4.1 : correction of some stability issues
Useful tips :
- Put the application as a widget on your homescreen to know the number of unread voicemails
- Delete or save your voicemails as an audio file with a long press on the voicemail
- Check the mode of your mobile: reading the voicemail in silent or vibrate mode may encounter problems
- Compatibility : OS above 2.3 only