Some of its benefits are elaborated below:
Whenever a browser lands on your website, a notification would automatically inform you of it. There is no absolutely no need to check on the status of your browsing customers time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing hassle-free one-on-one interaction. Just click on the notification and take it from there.
2.Ease of Use
All this live chat software app requires is an Android device and an internet connection, and then you’re all good to go out there and interact with your customers. Just pick up your gizmo and proactively strike up a conversation with browsing customers.
3.Instant Chat Response and Fast Query Resolution
With the integration of WG live chat software app, assistance for customers starts from the very moment they land on a company’s webpage and continues until they finally leave it. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help and wiping away any qualms that a user might have about the purchase. When email and telephone entail lengthy delays, support through WGLCS ratchets up response time, thus adding even more to customer gratification.
4.A 24/7 Touchpoint
Unlike any other channel of communication, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would take their business elsewhere if there exists a lack of efficient customer service. With WGLCS, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability, a characteristic that adds to its reliability as well.
5.Capable of Catering to Multiple Industries
WGLCS app can be used to serve customers over a wide range of businesses. Currently, the roster of industries that mostly use live chat service includes automotive, real estate, law, medical websites, travel, hospitality, IT and much more.
The services of this app aren’t just confined to English. Its flexible, thus providing support in multiple languages is just a cinch with it. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
7.A Rundown of Positive Implications
Instant responsiveness, query resolution and proactivity is all that is needed to please your customer base. Taking into account all these factors, WGLCS
•Adds to greater customer retention
•Reduces churn rate and shopping cart abandonments
•Creates loyal customer base
•Increases customer satisfaction
---9th September, 2013----
- Chat Transcripts option is now available.
- Settings button has been added for devices without a hard key.
- A few bug fixes and performance enhancements have been made.