NHCA CMAA study guide

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NHCA CMAA study guide

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Certified Medical Administrative Assistant
Study Guide
The Medical Assistant.
Duties and Responsibilities.
Medical Law .
Medical Profession Liability.
The Patient Care Partnership (Patient’s Bill of Rights).
The HIPAA Patient Privacy Rule
Legal Terms.
Communication.
Phone Etiquette .
Verbal and Nonverbal Communication .
Respect.
Scheduling.
Appointment Books.
Appointment Setting
Types of Scheduling .
Scheduling New Patients
Scheduling Established Patients .
Scheduling Conflicts.
Letter Writing.
Mail Processing.
Incoming Mail.
Outgoing Mail.
Health Insurance .
Verification of Insurance Benefits.
Insurance Terms.
Medical Records Management .
Creating a Medical Record .
Filing.
Indexing.
Alphabetical Filing.
Numerical Filing .
Subject Filing.
Tickler File.
Medical Terminology
National Healthcareer Association Certified Medical Administrative Assistant CMAA Study Guide Eb
The Medical Ass

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