The general manager? No.
The executive chef of the hotel restaurant? Nope but great food can be a good start.
The hotel owner? Not even close.
The most important person is the customer.
If the customer is not happy with the stay at the hotel, he or she will not return. That's it. And forget about getting referral businesses. That's just not going to happen.
This is the underlying reason for any successful turnaround in a failing hotel. When all the staff and management of the hotel understand this fundamental truism, then watch the magic happen.
Watch the television show Hotel Hell.
Hotel Hell features ferocious celebrity chef Gordon Ramsay on a quest to fix horrid hotels, awful inns and just plain bad bed and breakfasts.
After more than a decade of running restaurants in some of the world's top hotels, Ramsay knows first-hand the crucial importance of surpassing guests' highest expectations. In Hotel Hell, Ramsay will endure hotels at their worst - from filthy bedrooms and mold-ridden bathrooms to dreadful room service and incompetent staff - all so unsuspecting guests don't have to.
After he has uncovered all the dirty secrets, Ramsay will put the hotel owners and employees to work as he attempts to turn around these failing establishments. With reputations on the line, one thing is certain: if they can't meet Ramsay's high standards, they will never check out of Hotel Hell.
Download the app and learn how one of the most successful and appealing personalities on television whips up struggling hotels, inns, motels and B&Bs into shape.
This is as close to reality tv as it gets. Gordon's infamous fiery temper is real. Nobody would want to be in the direct path of his wrath unless they are really desperate for a change.
Hotel Hell posted the highest-rated series debut of the summer and ranks as the No. 1 new television series among young adults.
Get the app now!
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