Ask an expert: get a personalized answer within 24 hrs!X Close
Ask one of our experts
Ask your mobile related question (sorry, we don't give out relationship advice!) and one of our experts (a human) will answer you within 24 hours.
If it's the weekend, we may need a little bit longer.
Oops! something went wrong
Thank youWe'll get back to you as soon as possible
Thanks for your question
To make sure you get your personalised answer, please login here, it'll take just a few seconds
10,000 - 50,000 downloads
by Brian Sting on 10/12/2013
In the account login menu it keeps saying that I am using an invalid username or password when I try to login in.
by Jon Colón on 03/12/2013
Not the best mobile banking app. Would love to see it optimized for higher res screens. It has always bothered me that the dimensions aren't correct on 720p and 1080p displays. Also random crashes sometimes are annoying
by Corban Wood on 22/11/2013
Love being able to look at all my accounts and transactions. But having to put in my username and password every time is very annoying. After good log in allow a passcode like some credit card apps have even if only for a week or two before having to log in with username and password again. Once that happens 5 stars easy.
by Kristi Sterling on 28/08/2013
I re-installed the app because it told me that my account wasn't available & after re-installing, it says that the username/password is invalid, which is untrue because I log on regularly. This app is very frustrating because it works when it wants to.
by Alisha Pecero on 27/07/2013
I would love this app if i could use it. Every time I register for an online account, it just takes me to the log in screen when I click verify. It doesn't give me a name or password or let me pick or anything.
by Hazel Quiroz on 03/07/2013
Great app works great!
by Jacob Parsons on 24/06/2013
I started a City Bank account because of the great features I could get with this app... But it doesn't work. Every time I try to log in, it says account information not available at this time. Please get this fixed. It's ridiculous.
by James Perez on 12/06/2013
Won't let me log in on my nexus 4. I'll put in my account number and then it force closes.
by tina baltazar on 24/05/2013
by Barry Mulholland on 09/05/2013
Tough app to use. Verification process dumps you back to the beginning after indicating it is verifying you. No next step to set login and password - had to go to user ID and password resets to set originals. Then when finally set up the app required re-logging in every time I changed screens. After all that, the bank servers were down. I deleted the app because it'll be quicker to drive to the ba
by Mercedes Day on 05/05/2013
I have to keep reinstalling it because it quits working on a daily basis!! I had an iPhone and it worked great but now since I switched to a Samsung, it doesn't work properly! I wished they would get it fixed!
by James Perez on 21/04/2013
With my nexus 4 I can't sign in to any of the options. I've tried to uninstall and reinstall but nothing. Please fix..
by Steven Conway on 13/04/2013
I log in to the website everyday but when I log in here it says I'm not a member?
by Steve Veirs on 26/02/2013
I do a lot of independent contract work so the check capture feature is great for me. Unfortunately this app crashes more times than it works. When it does crash I have to force stop it to get it to work again. Lots of potential when it works its great and I love it but it does not work more that it does. Hopefully an update can fix the stability issues.
by Renya O'Mailley on 02/02/2013
Apparently when it says you used an invalid password that's a lie and it did take it. Now have no idea what my pw is. Thanks.