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*Your mobile service carrier charges may apply
To enroll for MercMobile Deposit, please visit our website www.mercdeposit.com. Click on “Apply now” for Merc@Home Online Deposit.
We use 128-bit SSL (secure socket layer) encryption to prevent unauthorized access.
For MercMobile Deposit support, please contact us at 616-406-3604, Monday through Friday, 8:30am EST to 7:00pm EST. You may also visit our best practices and suggestions under the help menu within our app.
MercMobile Deposit help:
Taking high-quality photos of your check is the best way to ensure MercMobile Deposit is quick and easy to use. If you have any problems with check approval, please read the best practices and suggestions below. If you receive a temporary password from support, you will need to log into Merc@Home Online Deposit to update your password before you log into MercMobile Deposit. For MercMobile Deposit support, please contact us Monday through Friday, 8:30am EST to 7:00pm EST at 616-406-3604.
• Good Lighting
• Place check on a dark surface
• Make sure check is clearly visible and that no other objects interfere with the check
• Place entirely in the picture. Make sure you can see all 4 corners
• Be sure your camera has a chance to focus on the image. Being too close can make the check image blurry
• Make sure the signature on the check does not go into the MICR line on the bottom of the check
• Make sure your camera lens is clean
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