My Mobile Account Assistant
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(You can use this app to review your current account balances and payment history, even if your plan does not require you to file claims).
File claims, attach and upload receipts and view account information for your BESTflexSM Plan and EBC HRASM. My Mobile Account Assistant lets you access the best features of our My Account Assistant web portal, including viewing account balances, filing claims, and attaching receipts and viewing recent payments.
We make filing claims easy
My Mobile Account Assistant lets you file a claim and upload a receipt, at the pharmacy, your provider or anywhere you have access to a 3G or wireless internet connection. Filing a claim for any eligible health care or dependent care expense doesn’t get any easier than this. Complete a few lines on a simple form, upload your receipt using your phone’s camera and tap “Submit.” My Mobile Account Assistant makes filing claims smart, simple, secure and mobile!
Faster than faxing
Claims processing is faster when you file your claim using My Mobile Account Assistant. You’ll never want to fax us another claim again.
Smart, Simple, Secure and Mobile!
My Mobile Account Assistant is smart because it helps you enter claim information correctly, it’s as simple to use as your phone and secure because we don’t save any of your account information in the application.
There’s more to Mobile than just filing claims
You can review your current Account Balances at any time, whether you elect the BESTflex Plan Health Care or Dependent Care FSAs, Limited Health Care FSA or have an Individual Billed Premium Account. If you participate in the EBC HRA, you can view your current EBC HRA balances for any of your coverage types.
Your claims Payment History is available for viewing, too!
Features in detail
* Automatically displays your plans
* View Account Balance and Payment History
* Lists of providers saved for each plan
* Enter and save new providers
Additional features are based on your plan design and can include:
* Filing a claim, including uploading receipts or choose receipts from your phone’s photo library
* Email receipt confirmation of filed claim
* Email notification when claim is processed with link to Claims History
* Prevention of inaccurate claim filing dates
- For service claims dated outside of plan year
- For future dated claims against Health Care Flexible Spending Accounts (FSAs) or the EBC HRA
- For the Health Care FSA or the EBC HRA service claims dated after termination date
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My Mobile Account Assistant now lets you manage BennyTM claims using your smartphone.
If a claim needs documentation, you will receive a Notification on your phone. You can take photo of your documentation using the smartphone’s camera, and a simple click submits the documentation to us.