SysAid Helpdesk App

SysAid Helpdesk App


(3 stars)


Download for Android Like

10,000 - 50,000 downloads

Add this app to your lists
SysAid Helpdesk App enables you to deliver helpdesk support from your Android

Manage your IT help desk and assets when you’re on the go!

SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need to deliver superior help desk support anywhere, any time.

With the trademark simplicity and ease-of-use of SysAid’s IT Management platform, SysAid Help Desk App allows you to:

View all service requests assigned to your team
Update the status, priority, due date, and other fields of a service request
Create new service requests
View a complete list of your assets, user, and companies
Update the asset name, location, owner, and other fields
Filter help desk and asset lists per field
Navigate between views in an interface that's specially designed for your Android
Perform SysAid Remote Control sessions seamlessly
Rotate your Android during a SysAid Remote Control session to switch to full view

SysAid Help Desk App is a free application included in SysAid IT Management Software, a powerful tool specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.

Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple!

For more information about SysAid IT Help Desk Software, please visit

Tags: sysaid, sysaid logo, manage assets, help desk, sys aid, sysaid it market, sysaid en castellano, sysaid widget, logo sysaid, sysaid droid market.

Recently changed in this version

Some bugs fixed
New and redesigned app icon

Comments and ratings for SysAid Helpdesk App
  • (42 stars)

    by LaniK on 17/06/2012

    Solid app. Set up is really simple. Allows me to track my service request anywhere--even when i'm at home with my kids or on vacation. Over 35 individual domains can be accessed in one place--which is great for us.

  • (42 stars)

    by Calin Chirilean on 22/01/2014

    I cannot close tickets. Level 3 categories do not show up. Very poor menus, jo customizations possible. Absolutely useless app.

  • (42 stars)

    by Hero HL on 03/01/2014


  • (42 stars)

    by אליאב דמרי on 25/12/2013

    אין תמיכה בקטגוריות בעברית

  • (42 stars)

    by Wesley Ignacio on 15/11/2013

    keeps on getting disconnected. I have to choose a blank category just to edit a work order

  • (42 stars)

    by Pierre-Philippe Labelle on 12/09/2013

    Keeps disconnecting me and never remembers my username and password, it always defaults back to default user name "mobile". Very annoying.

  • (42 stars)

    by Charles Hoots on 02/07/2013

    The remote support doesn't work. Connects but can't see the users screen. Samsung Galaxy s4.

More comments