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Manage your account on the go.
Our Android App allows you to quickly and easily submit your meter readings, view your bill and make a payment.
If you’re a Direct Debit customer you can keep an eye on how much you’re paying and make sure you’re on track.
You can also monitor your energy usage to make sure you’re in control of how much you’re using, and compare it with other customers in your local area.
If you’re a HomeCare customer, you can book an engineer to fix a breakdown and book an Annual Service visit appointment.
And now you can see how many Nectar points you’re earning with British Gas.
•Log in or register for an online British Gas account.
•Quickly and simply submit meter readings.
•A torch to help you read meters in dark places.
•View and pay your energy bill.
•Manage your Direct Debit.
•View detailed account information including your account balance, payment history and tariff.
•Book an engineer to fix a faulty appliance or to complete an Annual Service.
•Compare your energy usage with others in your local area.
•Check the points balance of your Nectar card and see how many points you’ve earned by being a British Gas customer
•24 hour emergency telephone numbers.
•Contact our customer services by email or telephone.
If you don’t already have a username and password, follow the link on the new app login page or go online to www.britishgas.co.uk and click ‘Register now’ on the right hand side of the homepage.
Business customers don’t need to log in. Just press the ‘Business Customers’ icon on the new app homepage.
If you do experience problems with the app, please email us at email@example.com
We’ll need a brief description of the problem, which Android phone you’re using, the version of the operating system you have, and the email address you use to log in.
This application is not specifically designed to work with tablet devices.
The application has several permission settings including use of the phone to make calls and use of the device camera. These are to allow you to make calls to any of the emergency contact numbers directly from within the app, and also use the camera flash as a torch to help you read your meter in the dark.
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Now you can see how many Nectar points you’re earning with British Gas, and look back at how many you’ve earned in the last year.
We’ve also made it easy for you to see the ways you can earn more Nectar points by managing your British Gas account on the app.