British Gas

British Gas

100,000 - 500,000 downloads

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Our highly rated British Gas App has now been downloaded over 1m times.

Manage your account on the go.

Our Android App allows you to quickly and easily submit your meter readings, view your bill and make a payment.

If you’re a Direct Debit customer you can keep an eye on how much you’re paying and make sure you’re on track.

You can also monitor your energy usage to make sure you’re in control of how much you’re using, and compare it with other customers in your local area.

If you’re a HomeCare customer, you can book an engineer to fix a breakdown and book an Annual Service visit appointment.

And now you can see how many Nectar points you’re earning with British Gas.

Features include
•Log in or register for an online British Gas account.
•Quickly and simply submit meter readings.
•A torch to help you read meters in dark places.
•View and pay your energy bill.
•Manage your Direct Debit.
•View detailed account information including your account balance, payment history and tariff.
•Book an engineer to fix a faulty appliance or to complete an Annual Service.
•Compare your energy usage with others in your local area.
•Check the points balance of your Nectar card and see how many points you’ve earned by being a British Gas customer
•24 hour emergency telephone numbers.
•Contact our customer services by email or telephone.

If you don’t already have a username and password, follow the link on the new app login page or go online to www.britishgas.co.uk and click ‘Register now’ on the right hand side of the homepage.

Business customers don’t need to log in. Just press the ‘Business Customers’ icon on the new app homepage.

Please Note:

If you do experience problems with the app, please email us at mobileapp@contactus.britishgas.co.uk
We’ll need a brief description of the problem, which Android phone you’re using, the version of the operating system you have, and the email address you use to log in.

This application is not specifically designed to work with tablet devices.

The application has several permission settings including use of the phone to make calls and use of the device camera. These are to allow you to make calls to any of the emergency contact numbers directly from within the app, and also use the camera flash as a torch to help you read your meter in the dark.

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Recently changed in this version

Now you can see how many Nectar points you’re earning with British Gas, and look back at how many you’ve earned in the last year.

We’ve also made it easy for you to see the ways you can earn more Nectar points by managing your British Gas account on the app.


Comments and ratings for British Gas
  • (72 stars)

    by Sarah Lou on 14/04/2014

    This is by far the easiest way to pay my gas & electric. Never had a problem with this app :)

  • (72 stars)

    by Isabella Nelson on 14/04/2014

    Great app.

  • (72 stars)

    by Ale Binotti on 13/04/2014

    Information in a simple and clever format!!

  • (72 stars)

    by Kelly Clarke on 13/04/2014

    Just joined with BG loved the idea of keeping an eye on my usage and the costs but I've tried and tried to get logged in on the mobile site only to have it say the password is incorrect but when I do it on the computer I can get logged in straight away. V

  • (72 stars)

    by krzysztof flis on 11/04/2014

    5 stars!!!

  • (72 stars)

    by Stephen Elliott on 11/04/2014

  • (72 stars)

    by David Michael Humphrey on 10/04/2014

    Despite joining British Gas and installing the app a good while ago I am, as yet, wholly unable to access the content of this app; all I know for sure is that the HOME tab does not respond to touch.