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Manage your account on the go.
Our Android App allows you to easily submit your gas and electricity meter readings, so you’ll never get an estimated bill again.
You can also keep track of your energy usage to make sure you’re in control of how much you’re using, and compare it with other customers in your local area,
Take a look at your account information - including last bill information, payment details and tariff.
Got a problem? Use the app to quickly send an email to our customer services team, or find emergency contact information.
If you’re a HomeCare customer, you can book an engineer to fix a breakdown and book an Annual Service visit appointment.
•Register for an online British Gas account.
•Log in to your britishgas.co.uk account.
•Submit meter readings for gas and electricity.
•A torch to help you read meters in dark places.
•View and pay your energy bill.
•Keep your Direct Debit on track – view and manage your monthly payments.
•Book an engineer to fix a faulty appliance or to complete an Annual Service.
•Track your engineer appointment status.
•View detailed account information including payment history, account balance, tariff and payment type.
•See your how much gas and electricity you’re using and compare it with other customers in your local area.
•Add a Business energy account and submit meter readings.
•Top FAQs and illustrated help on reading meters.
•24 hour emergency telephone numbers.
•Contact our customer services by email or telephone.
•Landlords can view accounts and book engineers for their properties.
If you don’t have a username and password, follow the link on the new app login page or go online to www.britishgas.co.uk and click ‘Register now’ on the right hand side of the homepage.
Business customers don’t need to log in. Just press the ‘Business Customers’ icon on the new app homepage.
If you do experience problems with the app, please email us at email@example.com
We’ll need a brief description of the problem, which Android phone you’re using, the version of the operating system you have, and the email address you use to log in.
This application is not specifically designed to work with tablet devices.
The application has several permission settings including use of the phone to make calls and use of the device camera. These are to allow you to make calls to any of the emergency contact numbers directly from within the app, and also use the camera flash as a torch to help you read your meter in the dark.
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Manage your British Gas account on the go.
If you use the app to submit meter readings you will now be able to immediately see your energy bill, or if you pay by Direct Debit, whether you need to increase or decrease your monthly payment.