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BT Wi-fi

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    Description

    Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address (@btinternet.com or @btconnect.com) which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
    If you have forgotten your username or password, go to www.bt.com/password.
    Key features:
    • Connect automatically to your nearest hotspots
    • Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
    • Use the app to avoid going over your 3G/4G data allowance
    Who can use the BT Wi-fi app?
    • All BT Broadband customers
    • BT Business Broadband customers
    • BT Wi-fi 3 & 12 Month Unlimited subscription customers
    • BT One Phone customers

    NOTE:  During installation & setup the app will request access to various permissions.  Whilst some may seem unnecessary, they are required to support our varied customer base and wont impact any of our general users.

    NOTE: Some Samsung devices include an ‘App Optimisation’ feature which can prevent the BT Wi-fi app from automatically connecting to our hotspots. Prevent this from happening via:- Settings > Battery > App Power Savings > Detail, scroll down to find ‘BT Wi-fi’ & set to 'Disabled'.

    NOTE: Some subscription products have usage thresholds beyond which overage charges apply. If you wish to avoid any unforeseen charges please refrain from using the app.
    Need help?
    Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

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    Users review

    from 14.528 reviews

    "Great"

    7

    Users comments

    Geraldine Mace

    by Geraldine Mace

    Jun 26, 2017  |  "Poor"

    Useless - Never connect to WiFi automatically as it's supposed to

    A Philosopher

    by A Philosopher

    Jun 26, 2017  |  "Poor"

    Installed this a few days back, and today was the first time I really tried this out in the streets of London. Before going out I checked the reception coverage on BT's website at the location I was visiting. It was showing very good hotshot coverage. Removed the aim card and off I went. In the 4 hours I was at the location, I only managed to get connection no more than 5 times, and each time no more than a few minutes before being disconnected. And even the times I was connected, this was no more than 1-2 bars, and barely enough to open a website. The app is absolutely horrendous, and only supports other comments on this page. For a company that claims to have thousands of hotshots, and showing diagrams for the areas which supposedly to have very good transmission, where in reality this is far from the truth. The claims made by BT are not only inaccurate, but also false and misleading. Especially when these claims are also used to sell its services. I was not able to assess whether the weakness was the app, or the hotshot themselves, but simply the service did not work as a customer would expect. So this is a customer complaint. I will assess whether I will try it again, or whether I will delete the app, as in its current format it is not fit for purpose.

    Celtic Celtic

    by Celtic Celtic

    Jun 23, 2017  |  "Awesome"

    I love this app I found it was the strongest connection

    A Google user

    by A Google user

    Jun 21, 2017  |  "Great"

    Costel123

    Anne-Marie Ward

    by Anne-Marie Ward

    Jun 21, 2017  |  "Great"

    Ok so far. Thank you.

    David Hutchinson

    by David Hutchinson

    Jun 20, 2017  |  "Poor"

    Stops mobile internet from working on samsung S8. Does not uninstall fully. I had to manually delete wifi networks to get mobile internet working again!