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We’re aware of an issue affecting some users of Android 4.3+ that is stopping users connecting. Our developers are working to resolve this at the moment but it’s going to take us some time. In the meantime, if you would like to use BT Wi-fi, you can try disabling your devices ‘Auto network switch’ which in many cases will enable you to connect as usual. You can do this via: ‘Settings > WiFi > access the ‘Advanced’ menu and turn off ‘Auto Network Switch’
•Avoid 3G/4G bills. Surf, work, connect and play as much as you want at over 5 million UK hotspots.
•BT Broadband customers get FREE and unlimited BT Wi-fi. Just use your @btinternet.com or @btconnect.com email address and password to set up automatic wi-fi connection. For a reminder go to http://www.bt.com/passwords
•BT Wi-fi voucher or subscription customers, select ‘voucher/subscription’ from the drop down menu and enter your account details to connect
•Non BT users can use the app to find their nearest free BT Wi-fi hotspot
•Find one of our 5 million BT Wi-fi hotpots on the high street or in your neighbourhood with our built-in map
•Connect automatically to your nearest hotspots
•Connect to BT Wi-fi automatically, if available, if you ever have a problem with your broadband
•Non BT users can use the map to find their nearest free BT Wi-fi hotspot
•Help videos and step by step guides can help you if you’re having any problems
Need help? Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help & Settings’ within the app. Our helpdesk will contact you to solve your issue and help you get online.
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**NEW FEATURE** We’ll automatically connect you to a BT Wi-fi hotspot, if available, should you have a problem with your broadband. This means you can stay connected until the problem’s resolved.
TRY OUR BETA APP: We’re looking for people to test out new functionality and give us feedback on our next update. Join our group at: http://tinyurl.com/btwifibetagroup