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+ By Kana Software Inc
Once the incident has been logged successfully in the CRM system, a push notification is directed back to the user stating that the incident has been created and a unique reference number is provided. Reports of incidents that are located outside the local government organization’s area of responsibility will not be created in the CRM system; the user is notified of this via a push notification. When the incident has been closed another push notification will be pushed back the user indicating that the underlying problem has been fixed.
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