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(3 stars)


Download for Android

10,000 - 50,000 downloads

Add this app to your lists
• Add and save your account details
• Send meter readings to help stop estimated bills
• Meter reading guide
• Customer Service phone numbers
• Links to view your bill and more news about npower services
• Sign up to join npower

We are aware that a small number of users may experience a problem when trying to add their account. We have a dedicated support process in place to help, so please follow the instructions displayed on your device.

When you first use the app, it will ask you how many dials are on your meter. If you need to change this at any time, simply follow these instructions:

1) Open the app
2) Go to My Accounts
3) Tap on the fuel account you want to manage
4) Tap either Meter Digits (Gas) or Meter Digits (Electricity)
5) Select the correct number of digits

If you do encounter an issue, can we ask that you don't rate the app until you have used the support process.

Tags: npower, n power app not connecting, problem with npower, npower app faqs,, npower app how it works.

Recently changed in this version

*** UPDATE – Please note that the Aardman videos are no longer supported by this app ***

Dual Fuel users submit meter readings for both fuels within 24 hours.

FAQ’s now link into our online knowledgebase to help you find the answer you need.

We love feedback. Tell us what you think about the npower app with our new feedback facility.

Customer Service phone numbers will require permission to dial out.

Screenshots npower
View bigger - npower for Android screenshot
View bigger - npower for Android screenshot
Comments and ratings for npower
  • (40 stars)

    by chris walker on 12/04/2013

    Wont even open

  • (40 stars)

    by liam horsfield on 12/04/2013

    Can't add my account

  • (40 stars)

    by Ben Lowe on 09/04/2013

    Just completed a pop-up survey within the app & told them what a load of garbage this app is - which is just a front of house link to a browser.

  • (40 stars)

    by Phil Wall on 06/04/2013

    I have installed the app and loggers into my account and sent meter readings. The whole thing took about 5 minutes. Using galaxy s2

  • (40 stars)

    by A Google User on 03/04/2013

    This did have 5 stars but now for some reason it's no longer compatible with my Galaxy Tab!

  • (40 stars)

    by Tom Sowerby on 01/04/2013

    Worked when I first got it, then for the last few months it hasn't done anything. I've informed npower months ago and nothing has happened. Terrible company.

  • (40 stars)

    by Matthew Gaskin on 29/03/2013

    I only use this for meter readings once a week. The data says it gets sent but is never displayed on the website. And it somehow manages to use 20Mb of mobile data a month to send these few bytes. Samsung galaxy S2.