T-Mobile continues to change the wireless industry by giving you more control of your device through My Account with our latest feature called Device Health (Beta). Device Health helps you find out exactly what is wrong with your device and gives you the tools to fix it - all from one place. No longer will you have to search through FAQs, your device’s settings menu, call Care or go to a retail store to figure out why your battery is not lasting as long or why your phone is running slow.
Key Features of My Account:
• New! Device Health (Beta) - improve your battery and device performance, get notified whenever we find an issue
• Bill Pay - easily setup and pay your bill directly from your phone
• Data Usage - view how much data you use so you can make sure you and your family are on the right plan
• Account Management - view account usage and manage multiple lines all on one screen
• Notifications - the one place to find alerts for your device, account, and any special offers from T-Mobile
What is Device Health Beta?- It’s a set of tests that identify problems with your device and gives you the tools to fix them straight from the app, we will:
• Check Battery Performance-is your battery working properly? Is your battery dying after a few hours? Find out if it’s your screen, an app, or something else that’s killing your battery.
• Check Device Performance-is your device starting to run slowly? Do you click on something and it takes forever to do anything? Find out if you have a memory issue, the latest firmware or too many apps running at once.
• Help You Fix The Problem-Find a problem? Fix it straight from the app without having to go through hard to understand FAQs or any device settings.
• Notify You : If we find an issue that should be addressed immediately, we will send you a notification on your device to let you know what the problem is and how to fix it.
How Device Health works:
•Identifying a Problem: Device Health runs a set of 25 diagnostic tests and groups the results into two categories to make it easy for you - Battery Performance and Device Performance. The main screen of the Device Health page displays an overall device performance rating. RED indicates there are significant issues that need to be addressed. YELLOW indicates performance could be improved, but it’s performing OK. GREEN indicates the device performance is excellent. The rating is based on the number of settings and issues that can be optimized therefore, if there are multiple issues that need to be addressed, the overall rating will be RED.
• Fixing The Problem: The same performance rating applies throughout all sections within Device Health such as screen brightness and memory usage. A red wrench icon will display next to the categories that require attention. Select the red wrench icon and follow the suggested steps to resolve the found issue.
Device Data Collection & Permissions:
Stay tuned for more updates to My Account from T-Mobile that will give you greater control over your T-Mobile account and device.
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