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Download the app, enter your My Account details and you’re ready to go. If you are a Personal customer, to set up My Account, tap the Register button in the login screen after installing the app or alternatively visit http://telstra.com/myaccount from a PC. If you are a Business customer, please visit http://telstra.com/business/register to register for My Account for Business.
For Personal customers:
Once you’ve set up your Personal My Account profile, the app will allow you to:
View your current and past bill summaries.
• Setup stored payment options
• Manage direct debits
• View estimated early termination changes and contract end date for your services
• Tap through to pay your bills.
• Keep tabs on your estimated usage on post-paid mobile plans or select BigPond® broadband plans and Telstra home phone services.
• View estimated usage for your Pre-Paid and post-paid mobile services directly from the home screen with the 24x7 Widget.
• Purchase a Data Pack.
• View your international roaming status.
• Tap through to apply to activate International roaming and purchase data packs for use overseas.
• Tap through to manage Messagebank and premium SMS settings for the service you are using.
• Take advantage of the THANKS™ discounted movie ticket offer.
• Receive targeted recommendations to help you manage your services
For Small Business customers:
Once you’ve set up your business My Account for Business profile, the app will allow you to:
View your current and past bill summaries and download a PDF version of your bill.
• Pay your bills.
• Nickname your services
• Keep tabs on your estimated usage on post-paid mobile plans.
• Find your local Telstra Business Centre.
• Get help and support for Telstra Business customers.
If you’ve got a Pre-Paid service, the app will allow you to:
• Check your balance.
• Recharge your service via Paypal, Credit card or Voucher.
• Purchase a Plus Pack.
• Tap through to change the offer of the service you are using.
• View detailed usage and recharge history.
Whatever services you have with Telstra, you can also use the app to:
• Locate your nearest Telstra store.
• Get 24x7 support via our social media teams and live chat.
• Get help with your ADSL service via an online trouble-shooter.
• Customise your app with service nicknames and colour theme.
Standard data charges apply to download this app. Telstra mobile customers will not incur data usage charges for viewing or using this app unless roaming overseas, using the Store Locator with maps turned on, or accessing help and support via 24x7 social support, or where you link through to the Telstra THANKS™ offers. If you are not a Telstra mobile customer, data charges may apply. Please check with your mobile service provider.
Note, the app requires certain “permissions” in order to function correctly. For details of those permissions, and why they are required, visit: http://crowdsupport.telstra.com.au/t5/Mobile-Apps-inc-Telstra-24x7/App-permissions-for-Telstra-24x7-Android-App-explained/ta-p/195025
Telstra provides the app subject to Telstra’s Application Licence Agreement - http://www.telstra.com.au/account-services/apps/android-user-agreement.htm
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Troubleshooting tip: If you are still seeing issues after upgrading, please remove the app and re-install to ensure a clean user profile.
In this version of the Telstra 24x7® app, we have:
• Fixed reported crash issues
• Fixed an issue where some users were being logged out of the app
• Fixed service display issues preventing some users from seeing their services and usage