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Simply download the app, enter your My Account details and you’re ready to go! To set up My Account, tap the Register button in the login screen after installing the app or alternatively visit telstra.com/myaccount from a PC.
Please note, Business account information is not currently available through My Account and therefore cannot be viewed in this app.
Once you’ve set up your My Account profile, the app will allow you to:
• View your current and past bill summaries
• Click through to pay your bills
• Keep tabs on your estimated usage on post-paid mobile service, selected BigPond® broadband plans and Telstra home phone services.
• View estimated usage for your Pre-Paid and post-paid mobile services directly from the homescreen with our new Widget.
If you’ve got a Telstra Pre-Paid mobile service, the app will allow you to:
• Check your balance
• Recharge your service
• Purchase a Plus Pack
Keep track of your estimated mobile usage directly from your home screen with our new Widget for Pre-paid and Post-paid mobile services. If you are unsure how to add the Widgets to your homescreen visit our dedicated CrowdSupport Forum topic at http://tel.st/kvNUE.
Whatever services you have with Telstra, you can also use the app to:
• Locate your nearest Telstra store
• Get 24x7 support via our live chat or social media teams.
Standard data charges apply to download this App. Telstra mobile customers will not incur data usage charges for viewing or using this App unless roaming overseas, using the Store Locator with maps turned on, or accessing help and support via 24x7 social support. If you are not a Telstra mobile customer, data charges may apply. Please check with your mobile service provider.
Telstra provides the App subject to Telstra’s Application Licence Agreement - http://www.telstra.com.au/account-services/apps/android-user-agreement.htm
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Recently changed in this version:
In this version of the Telstra 24x7® app, we have:
• Introduced a Widget allowing you to keep track of your Pre-Paid and post-paid mobile services directly from your home screen
• Fixed the issue where Google Play was showing permission "Read call logs" which is not utilised by the app
• If you need help adding Widgets or have any issues see our support forum at http://tel.st/kvNUE
Important: The Widget will display usage information even if app lock is active in the app.