Verizon Support & Protection

Verizon Support & Protection

1,000,000 - 5,000,000 downloads

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You store a lot of valuable, personal information on your phone such as your contacts and passwords for websites, apps and for purchasing things online. The Verizon Support & Protection application helps protect your phone from digital threats, including viruses and malware, and from people accessing the information on your phone if it is ever lost or misplaced.

Verizon Support & Protection helps keep your phone secure with around the clock protection from viruses, malware and risky web sites for FREE (data charges apply). A premium version, available at no additional cost for Total Mobile Protection customers, can remotely locate, lock, alarm and erase* certain data from a lost or misplaced phone, notify you of apps on your phone with risky privacy permissions and help you maximize your battery and improve your phone’s performance.

BASIC FEATURES – FREE (data charges apply)
• Antivirus protection powered by McAfee to scan for and detect viruses and malware, and
• McAfee® SiteAdvisor® to help protect against threats by blocking access to web sites deemed risky.

PREMIUM FEATURES – available at no additional cost for Total Mobile Protection customers
• All of the BASIC FEATURES, plus
• Recovery features to remotely locate a lost or misplaced phone, sound an audible alarm, lock the phone or erase* certain personal data (available by logging into your My Verizon account at:, and
• App Alert to notify you which apps have access to your personal information, such as contacts and location, and allow you to remove the offending apps from your phone.
• Tune-up your phone with tools to maximize battery life and improve your phone’s performance (only available for Total Mobile Protection customers)

For instructions related to uninstalling the app, please visit:

For additional information, please visit the Verizon Support & Protection FAQs at
* Depending on your phone, the Erase Data feature may erase contacts, text messages, calendar, photos, videos, and/or call history from your phone. Once the erase feature is completed, you will receive a status update indicating what was erased from your phone. Not all data on all phones are erasable. Erase Data does not apply to external memory cards.

Verizon Support & Protection is available only on compatible phones. Phone must be on, have text messaging capability, and be within the Verizon Wireless National Enhanced Services Coverage Area for some features to function. Data usage applies for download and some feature usage of Verizon Support & Protection. Phones running an unauthorized or modified version of Android’s operating systems are not supported.
McAfee, the McAfee logo, SiteAdvisor, McAfee Active Protection and McAfee Global Threat Intelligence are registered trademarks or trademarks of McAfee, Inc. or its subsidiaries in the United States and other countries.

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Recently changed in this version

Version 2.1.1
- Minor enhancements and bug fixes

Version 2.1
- Minor enhancements and bug fixes
- Simultaneous recovery actions from website*
- Fixed Device Tune-up crash for devices running Android KitKat (4.4)

Version 2.0
- Minor enhancements & bug fixes
- Last known location captured when battery is running low*
- Device Tune-up to help maximize device performance*
- One click for direct access to live, expert support*
* Requires Total Mobile Protection

Last activity on Verizon Support & Protection
Comments and ratings for Verizon Support & Protection
  • (61 stars)

    by Paul Garland on 16/04/2014

    This scans like every five minutes and I don't always need an icon showing up that it scanned. Tried to change this in the settings and nothing worked. This is very annoying to have to keep swiping the notification off my screen when absolutely nothing

  • (61 stars)

    by Laurent Taillefer on 16/04/2014

    The notifications are non-stop and you can't turn them off. So I just turned off the app.

  • (61 stars)

    by Mike Burnham on 16/04/2014

    Ran app during virus scan lots of app began to blow up. Phone froze and could not reboot. Avoid app it sucks donkey balls. Get avast or bitdefender.

  • (61 stars)

    by Jennifer Dillard on 16/04/2014

  • (61 stars)

    by Michael Woodruff on 15/04/2014

    Why can't I Uninstall? Always scanning my stuff making my device slow down. Turns on my wifi no matter what setting I have it on. Hate carrier apps always garbage.

  • (61 stars)

    by kirk fry on 15/04/2014


  • (61 stars)

    by Chris Lewis on 15/04/2014

    I wish you could set it so it only notifies you when it finds something. For some reason I get a constant notification of it scanning the Samsung gear fit that comes back almost immediately after I clear it.