The Audi Roadside App offers a range of leading-edge features that connect directly with Audi and its roadside assistance partner, Allstate Roadside Services. The App leverages the Audi customer’s pre-registered vehicle information, a smartphone’s GPS capabilities and an intuitive interface to ease calls for roadside assistance.
The App works by accessing an Audi vehicle’s basic information, which is stored as part of the broader roadside assistance service.
Audi of America’s Roadside Assistance program combines a team of qualified dedicated customer service professionals with a comprehensive nationwide towing network to bring Audi customers world-class assistance when they need it most. Audi includes free 24-7 roadside assistance on all new Audi models sold in the United States and Puerto Rico for four years of upon delivery or warranty activation.* Owners of older models can use the Audi Consumer Roadside App, but Allstate roadside service fees would apply.
The Audi Roadside “App” offers the following features:
• Vehicle registration - Drivers simply provide their Audi's vehicle identification number (VIN) and some basic personal information to register the App with their customer information on file. This provides Audi Roadside Services your specific details when you request service, and greatly shortens the time it takes to dispatch service.
• Audi Roadside Assistance - With a few simple steps, the driver selects the type of service they require (e.g. jump start, fuel delivery, tire change or tow) and the App locates the driver via the smart phone's GPS capabilities. The assistance request is sent to the Audi Roadside Assistance dispatcher as the call is connected to enable the dispatcher to provide faster service. Once the dispatch is complete, the App captures and conveniently stores the dispatch details, including the name of the roadside provider en route to the customer and estimated time of arrival.
• Dealer Locator - For convenient access to dealer information, the Application allows users to search for dealers nearby or within a given city. The App displays the dealer's name, location, hours of operation and phone number. With one touch, the user can display nearby dealers on a map or immediately call the dealer. This is particularly helpful when a service appointment is required immediately.
Customers can learn more about the application at audiusa.com (http://www.audiusa.com/us/brand/en/owners/owner_and_vehicle/Roadside_Assistance/Audi_Roadside_App.html) or within the Android Market.
Audi of America, Inc. and its 277 U.S. dealers offer a full line of German-engineered luxury vehicles. AUDI AG is among the most successful luxury automotive brands globally. During 2009 Audi outsold all other luxury brands in Europe, while in the U.S. market Audi posted the largest market share gain of any luxury automotive brand. Between 2010 and 2012 the Audi Group is planning to invest around €5.5 billion, mainly in new products, in order to sustain the Company’s technological lead. Visit www.audiusa.com or www.audiusanews.com for more information regarding Audi vehicle and business issues.
*Subject to certain limitations and exclusions. See your Audi 24-hour Roadside Assistance Guidebook for details.
Requirements: Compatible with Android OS firmware versions from 1.5 thru 2.1.
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[Contents] Audi of America’s Roadside Assistance program combines a team of qualified dedicated customer service professionals with a comprehensive nationwide towing network to bring Audi customers world-class assistance at the touch of a button.
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