by: City of Columbus • 139
The City of Columbus has released a free Mobile Application for iPhones allowing area residents enhanced access to city and community resources. The App puts City Services at the fingertips of residents and visitors, bringing to life many of Andrew J. Ginther mayoral initiatives to improve the quality of life of the Columbus residents.
The App uses many integrated technologies, such as GPS for location services, RSS for City News Feeds, and has an entire Social Media Center providing access to Twitter, Facebook, and YouTube information. The App encompasses four mayoral initiatives to help city residents: My Neighborhood, Get Active, Get Green, and 311. The My Neighborhood campaign allows residents to easily select and map government buildings, local entertainment and retail venues, as well as other useful Columbus sites. Users can access COTA bus schedules, view Capital Project information, learn about Neighborhood Pride areas and events, view Health Inspections of area restaurants, markets, pools, spas, and tattoo parlors as well as other various information. The Get Active initiative enables residents to access information about parks, community centers, golf courses, pools, sports facilities, schedules and standings, learn if your game is rained out, view an events calendar, park and trail guides, and read tips from prominent community members on healthy eating and exercise. The Get Green initiative encourages sustainable behavior with environmental facts and pointers in addition to information on what restaurants, business and non-profit organizations are GreenSpot members. The app also includes a 311 service center submission section where residents can submit and check on the status of service requests from their mobile devices. In addition, residents can enter their address in the settings to customize the app to send push notification about trash, recycling, and yard waste days. Additional push notifications are available for those who wish to receive News and Alert information.
This iPhone App is one piece of the foundation of a strategic mobile program for the City of Columbus. With smart phone use already at 50% for much of the US, the Columbus App was the obvious next-step in improving city-to-resident communication. The City of Columbus hopes to capitalize on this phenomenon and make public services more accessible and engaging to residents. Since its launch in 2011, the City of Columbus, Department of Technology has been received a CITE (Consumerization of IT in the Enterprise) Award for ‘Best Customer App’ for its accomplishments with the MyColumbus app.
2014 CITE Award for Best Customer App “The MyColumbus app and their innovation in getting a design school involved is genius. I like that the hometown ecosystem was heavily leveraged. The app layout is intuitive and well thought out.”
2013 Computerworld Honors Laureate
2011 Finalist for the TechColumbus Innovation Award
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