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Customer Portal (CP)

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    FREE DOWNLOAD

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    Description

    CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.

    Key Features/benefits
    • Charts for Volume Trending and SLA trending and productivity
    • Engagement management – Issue management, MOM, escalations, customer feedback
    • Team charter, roles and responsibilities, training plan and tracker
    • Provides role based access at the various engagement levels
    • Seamlessly integrates and pulls data from other business applications
    • Visibility to real time information, status and health of the engagement
    • Business decisions powered through the readily available volume & SLA trending and productivity reports
    • Transparent metrics reporting and process management
    • Helps improve customer satisfaction due to timely reporting and communication

    Users review

    from 15 reviews

    "Awesome"

    9