ME - Call Design




    This app requires an Aspect Workforce Management system and Call Design middle-ware. For more information or support, contact Call Design for details

    ME by Call Design brings the scheduling power of Aspect Workforce Management to your Android device. Connecting the ME app to your WFM systems allows your agents to instantly:

    Schedule ME
    * View your schedule any time anywhere with the Schedule View Function

    Request ME
    * Want time off? Use the Leave Request function to ask for Annual Leave with feeback via Notifications. View the status of a request using the Request Viewer Function

    Trade ME
    * Want to work a different shift? Use the Schedule Trade function to trade your schedule with a colleague, with feedback via notifications

    Notify ME
    * Aspect Notification Server integration keeps you up to date with any changes to your schedule
    * Track your own performance with the Agent Productivity Function

    Integrated with Aspect Workforce Management
    * All schedule change, leave and trade requests pass through normal Aspect WFM business rules
    * Calendar colours are fully customisable from the Aspect WFM system
    * All calendar item names are fully customisable to meet your business needs

    Key Words:Call Center,Call Centre,Call Design,ME,Shift,Mobile Employee, WFM, eWFM, Empower,
    Schedule,Roster,Aspect, Workforce Optimisation, Workforce Management, Workforce Planning, Schedule Tracker,
    Schedule View

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