Super Receptionist - Call Mgmt




    Knowlarity’s SuperReceptionist is a one-stop Call Management and business CRM solution for businesses across verticals. Our product can help businesses record customer calls and classify incoming calls into personal and official or automatically record particular customer calls for future references. With constant improvements and updates, we aim to offer a complete business CRM for your enterprise.

    Using the patent pending Business Health Indicator based on SuperReceptionist’s deep analytics and insights capabilities, our call management solutions can easily track the health of your business performance. Now, you can also monitor your business operations right from your mobile and instantly reach out to customers using Click to Call.

    Here’s a quick glimpse of actions that agents and business owners can engage in while using SuperReceptionist.

    Business Owners

    Automatically record calls from your customers and listen to them later
    Separate business and personal contacts, to be able to record business calls only
    Keep a tab on conversations between agents and customers for future references
    Initiate a quick call between agents and customers
    View and update customer records stored in the SuperReceptionist Business CRM
    Update discussions with every customer and initiate follow-ups in SuperReceptionist CRM
    Check the coin balance to make or receive calls using SuperReceptionist services
    Track the health of your business in terms of new customers vs. existing customers
    Understand the efficiency of your team based on missed calls vs. attended calls
    Spot customer’s geographical location
    Monitor call records of agents using previous recordings and status of every customer/lead
    Filter call records by ‘type of call’ i.e. missed call, attended call, outgoing call or voice mail
    View who the caller is from call management
    Save and secure customer data in the CRM

    Team Members/ Agents

    Organize tasks with everyday to-do list on missed calls and follow ups.
    Receive reminders on missed calls and follow-ups
    Identify customers using caller ID pop-up, even if the number is not saved on the agent’s mobile
    Make calls to customers using Click to Call feature
    Make descriptive notes about customer conversations and review it at any point
    Mark the status of every lead
    Schedule follow-ups with customers
    Listen to recordings of previous conversations anytime, anywhere

    We hope our product insights help you make the right choice. Sign up today and test run SuperReceptionist Free for Life plan.

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