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Cisco Technical Support

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    Description

    The Cisco Technical Support mobile application for Android simplifies network maintenance, saving you time by providing tools to help troubleshoot issues, research products, update & create support cases, track RMAs, and manage your install base anywhere, anytime! Love the app? Let us know. Your feedback and reviews help drive new features in the app.

    The Cisco Technical Support mobile application is like a virtual library, providing users access to installation and configuration guides, data sheets, and command reference guides for more than 7,000 products including:

    • ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers
    • Catalyst and Nexus Switches for the Enterprise and Data Center
    • Meraki Wireless (Wi-Fi) Access Points and Controllers
    • ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
    • Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
    • Data Center products (Nexus Switches, UCS Servers)

    Cisco Technical Support Basic Features - Available to all users:
    • Engage with fellow networking professionals within the Cisco Support Communities. Ask and answer questions, gain reputation, and more!
    • View product-specific support content for over 7,000 Cisco products
    • Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers
    • Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications
    • Access to the Cisco Reseller Locator located in Tools
    • Bookmark your favorite RSS feeds, and video channels in "My Shortcuts"
    • Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for information on how to set up this service

    Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:

    Support Cases & RMAs:
    • View, Edit and Create support cases and track return RMAs
    • Access support case notes and attachments (txt, pdf, xls, ppt, doc, and image file types)
    • Receive support case updates via mobile push notifications
    • "My Notifications" stores your support case related notifications over the prior 30 days.
    • Contact your assigned TAC engineer, On-Site Contact, and Field Engineer via phone or email
    • Bookmark urgent support cases for easy reference from "My Shortcuts"
    • Request case updates, case closure, and reopen cases with a single tap
    Support Contract & Product Coverage Information:
    • View contract information and set expiration reminders with "My Contracts"
    • Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"
    • Validate and update an installation using your current location
    • Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
    • Access to Contract Renewal, Last Day of Support, and End-of-Life reports in "My Devices"

    Bug Search Tool:
    • Access to the Bug Search Tool to assist with risk management, product maintenance, and troubleshooting
    • Bookmark software bugs for easy access from "My Shortcuts"
    • Research Cisco software bugs by product, IOS version, or keyword

    Tools:
    • Basic SSH/Telnet client for remotely connecting to network devices
    • VCS Service Checker
    • IPsec Overhead Calculator

    Do you have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

    Tags: cisco technical support , cisco tech support , best apps for cisco tech books , cisco screenshots

    Users review

    from 785 reviews

    "Great"

    8.4

    Users comments

    A Google user

    by A Google user

    Feb 27, 2017  |  "Poor"

    دانلود نمیشه

    Alexander Jelinek

    by Alexander Jelinek

    Jan 06, 2017  |  "Awesome"

    Helpful app for access to lots of information, docs, and the Cisco Support Community.

    Tom M

    by Tom M

    Oct 07, 2016  |  "Poor"

    Get annoyed by constant notifications, which cannot be disabled in settings without logging in to an account. This should be configurable in the app itself!

    JOHNSON DCRUZ

    by JOHNSON DCRUZ

    Sep 08, 2016  |  "Good"

    Fantabolous

    safdar azizi

    by safdar azizi

    Aug 31, 2016  |  "Awesome"

    An excellent app from cisco..

    abdul basit

    by abdul basit

    Aug 25, 2016  |  "Awesome"

    Improve my knowledge