GoToAssist (Remote Support) (previous version)

    GoToAssist (Remote Support) (previous version) icon

    GoToAssist (Remote Support) (previous version)

    by: 423 8.4

    8.4 Users



    Now that the new “LogMeIn" version of the app is available, agents should install the new version and stop using this version of the app. After login, agents will see a notification informing them of this change and prompting them to install the new version. Once they have done so, they can remove this version from their devices.

    GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your Android phone or tablet.

    Support your customers when and wherever they need help.

    • Unlimited live support that works seamlessly with existing firewalls
    • Intuitive touch and gesture controls
    • Pinch to zoom
    • Full keyboard functionality, including special keys (Alt, Ctrl and Tab)
    • Preview text mode for fast typing
    • 128-bit AES encryption and end-to-end user authentication
    • Connects over 3G/4G and Wi-Fi
    • Free 24/7 support

    New to GoToAssist Remote Support? Download the app and click Create Account at the login screen to provide unlimited live support for free.

    Have a paid GoToAssist Remote Support account? Log in with your existing credentials to provide unlimited live support and connect to your unattended machines as well.

    How to get started:
    1) Download and install the GoToAssist app from Google Play on your Android device.
    2) Log in with your GoToAssist credentials. Or, tap Create Account to sign up free.
    3) Once logged in, tap to create a support session and then send your user an invitation to connect.


    • Instantly connect to users and their devices to solve problems quickly by directly controlling their computer with the intuitive multi-touch display.
    • Start a remote support session directly from your Android device.

    • Provide remote support from your Android device quickly and easily. Once the app is installed, enter your existing account credentials and start a support session.
    • You can be in the office even when you’re out of the office. With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac or PC.

    • GoToAssist for Android comes with free 24/7 Global Customer Support, so you’re never left hanging.

    Tags: gotoassist , go2assist , go to assist citrix , gotoassiststarter , remote support , llolibrary , gotoassist starter , gotoassist mobile version screenshot , cguzb

    Users review

    from 423 reviews



    Users comments for GoToAssist (Remote Support) (previous version)

    Earl DePass Jr.

    by Earl DePass Jr.

    Aug 30, 2017  |  "OK"

    Hope the newer version is better.

    Christopher Lee

    by Christopher Lee

    Jun 30, 2017  |  "Poor"

    This has a serious problem with keyboard inputs, if you are using complex passwords be prepared to have to type them several times to get them to register correctly.

    A Google user

    by A Google user

    Jun 07, 2017  |  "Good"

    Screen sharing works well across different client devices, however remote control seems very much dependent on what clients' devices are. I know it's impossible to cover all devices, just to be fair.

    A Google user

    by A Google user

    May 19, 2017  |  "Good"

    Keyboard not working after latest update. Samsung galaxy note 4. Please fix.

    Rishabh singh

    by Rishabh singh

    Jan 29, 2017  |  "Awesome"

    Great remote support app

    Michael Anthony

    by Michael Anthony

    Jan 18, 2017  |  "Poor"

    Cannot control Android devices with Marshmallow. Is this by design? Worked fine up to Marshmallow.