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ServiceBench

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    Description

    ServiceBench is the industry leader in dispatching service calls and processing claim submittals to warranty administrators. Service providers who utilize ServiceBench may now access information in the field with the ServiceBench mobile app. Field technicians view their job queue, send and receive job status updates, get turn-by-turn directions to their jobs, and much more.
    ** Users must have a ServiceBench login and password to use the ServiceBench mobile app.
    ServiceBench Mobile synchronizes in-field activities and warranty administration activities to keep everyone up-to-date with daily business operations, allowing you to spend less time in the office and more time doing the things you love.
    Who knew managing your business could be so efficient! More Jobs. Higher Profits.
    Features:
    • View all open jobs or daily schedule
    • Update job status
    • Reschedule jobs on your device to update ServiceBench immediately
    • Turn-by-turn driving directions
    • Push notifications for specific events including technician arrival/departure, job assigned, job rescheduled, and job cancelled
    • View all stored customer contact phone numbers with on-click calling capability
    • Service History (part of expanded Entitlement Search results)
    • Attach pictures to customer account
    • Digital signature capture
    • Problem Description and Service Explanation on Job Details screen
    • View/modify Parts Used
    • Job details included on the Job Completion Signature Capture screen
    • Entitlement and warranty claims check from your device
    • Flashlight utility function

    Tags: service bench , free servicebench tablet , service bench mobile , servicebench login

    Users review

    from 50 reviews

    "Good"

    5.4

    Users comments

    Emmett Holland

    by Emmett Holland

    Jun 27, 2017  |  "Poor"

    This app is GARBAGE. It has a ridiculous amount of bugs. Just today I had to reinstall it twice! Keeps giving an error and says to try again later right in the middle of logging in to check or update jobs. Sometimes won't detect internet connections. Sometimes logs me out as soon as I minimize the app. Sometimes doesn't log information I update. Sometimes it tells me it's in offline mode and then works normally. Sometimes loses saved logon info. Frequently goes to blank white screen, usually when going back to the daily list from an open job. I swear I spend more time fighting with this app than i do fixing the damn cell phones. Using Galaxy S7 on TMobile with latest updates.

    Moises Ramirez

    by Moises Ramirez

    May 16, 2017  |  "OK"

    This app feels like it was made in 2010.

    nonet onet

    by nonet onet

    May 02, 2017  |  "Poor"

    I I entered my company name, user ID and password correctly and the app thought I was off-line... clearly I'm not because I'm able to leave this review. Improvements are needed.

    Cham clayton

    by Cham clayton

    Apr 21, 2017  |  "Poor"

    Can't even access I log in and goes to a white screen have to try multiple time to get it to work then it logs out and forgets my log In Info

    A Google user

    by A Google user

    Feb 08, 2017  |  "Poor"

    I would advise all service companies to steer clear and resist adopting Service Bench until some major changes are made. Mobile app offline mode does not work. Mobile app has no view of pictures taken. There is NO INVENTORY. Parts are a pain to enter and disposition. This software is half baked. I would not even dream of paying to use SB unless it includes some major improvements. It should have an integrated parts lookup and inquiry with inventory control. Until then just use something else. As a field service technician this software makes my job harder and more frustrating I am loosing about a call per day with more over time. I have submitted feature requests and bug reports but have not received any meaningful response. I get the feeling that this is a one size fits all solution, and as such they really don't care what would make a field service techs life easier.

    A Google user

    by A Google user

    Dec 24, 2016  |  "OK"

    Why do I have to have a dollar figure to create an invoice to send customer, why doesn't the signature link to invoice? If the app can scan in a part number, how come it can't give description? Even grocery apps give pic and price, why so difficult to link to entitlement? Wish I had a choice of apps to use.