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ServiceDesk Plus SaaS HelpDesk

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    ServiceDesk Plus SaaS HelpDesk

    by: 211 8.2

    8.2 Users
    rating
    FREE DOWNLOAD

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    Description

    ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
    Requester can also Add, View, Re-Open and Reply requests.

    App Features:

    * Create, Update, View IT help desk requests
    * Filter requests based on criteria
    * Assign, Pick Up or Merge requests
    * Resolve, Notify users and Close requests
    * Track time spent by adding Worklogs
    * Add Notes to the requests
    * Search for requests by subject, request Id, priority, requester & status.
    * Reply and View conversations
    * Add or update Resolution to a request
    * Add & Reply requests with attachments .
    * Google Apps & SAML login in addition to the Zoho login

    Tags: sdp on demand

    Users review

    from 211 reviews

    "Great"

    8.2