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ServiceDesk Plus SaaS HelpDesk

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    ServiceDesk Plus SaaS HelpDesk

    by: 155 8.4

    8.4 Users
    rating
    FREE DOWNLOAD


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    Description

    ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
    Requester can also Add, View, Re-Open and Reply requests.

    App Features:

    * Create, Update, View IT help desk requests
    * Filter requests based on criteria
    * Assign, Pick Up or Merge requests
    * Resolve, Notify users and Close requests
    * Track time spent by adding Worklogs
    * Add Notes to the requests
    * Search for requests by subject, request Id, priority, requester & status.
    * Reply and View conversations
    * Add or update Resolution to a request
    * Add & Reply requests with attachments .
    * Google Apps & SAML login in addition to the Zoho login

    Tags: sdp on demand

    Users review

    from 155 reviews

    "Great"

    8.4

    Users comments for ServiceDesk Plus SaaS HelpDesk

    Chris Burger

    by Chris Burger

    Oct 28, 2017  |  "Good"

    I would like to see a decent calendar on the cloud version. On the mobile app there is no calendar. I feel this is a crucial part of any support technician to be able to have a look at their day/week/month from their phone.

    John Holmez

    by John Holmez

    Jun 22, 2017  |  "Great"

    Works well for what I need.

    Mon Long

    by Mon Long

    May 18, 2017  |  "OK"

    Newest release 4.5.2 fixed the two factor authentication issue which I've now edited my review. Old version - Doesn't seem to allow you to log in if you have two step authentication turned on in ServiceDesk/Zoho.

    Nick Mageloff

    by Nick Mageloff

    May 05, 2017  |  "OK"

    Lots of issues and does not allowed notify me of requests

    Tsrek Zoiad

    by Tsrek Zoiad

    Feb 11, 2017  |  "Great"

    Notification are not showing at all in all my Mobile's please the only way to check my new tickets is opening the app I don't know why the notification are not working please help am using this every day because as am a IT Helpdesk

    Kevin Allen

    by Kevin Allen

    Jan 11, 2017  |  "Good"

    I would like a button to enable a desktop view. Some features from the desktop version are lost in the app.