Zendesk Support

    Zendesk Support icon

    Zendesk Support

    by: 5.5K 8

    8 Users



    Great customer support is tied to the customer — not a desk. Zendesk Support for Android is built for team leaders and agents on the move.

    The features of Support for Android include:
    • Access to your ticket views
    • Sorting and grouping of ticket lists
    • Scroll through tickets by swiping left and right
    • A real-time list of activity on your tickets in a notification feed
    • Get push notifications on ticket updates
    • Configure which notifications you receive and when
    • View the details of your tickets including comments with rich text and inline images
    • Respond to tickets and update assignee, CCs, tags, and any other ticket fields
    • Apply predefined responses, or macros, to tickets containing frequently asked questions
    • Preview macro changes
    • Upload and view attachments on tickets
    • Take a photo and attach it to a ticket
    • Search tickets
    • Deeplink from emails into your tickets
    • Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)
    • Leave feedback and report issues directly through the app

    Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

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