by: Mobile Unified Communications • 5
Snapshot gives your organization a real-time picture of contact center performance. Agents, supervisors and managers can quickly and easily view up-to-the minute data on queue and agent status as well as information from a third-party database such as your CRM system. Snapshot simplifies the monitoring of your contact center and allows issues to be addressed before they impact on customer service.
Snapshot requires a license available with Zeacom Communications Center. To locate your company URL see your office IT administrator.
Tags: zeacom snapshot