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Zeacom Snapshot

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    Description

    Snapshot gives your organization a real-time picture of contact center performance. Agents, supervisors and managers can quickly and easily view up-to-the minute data on queue and agent status as well as information from a third-party database such as your CRM system. Snapshot simplifies the monitoring of your contact center and allows issues to be addressed before they impact on customer service.

    Snapshot requires a license available with Zeacom Communications Center. To locate your company URL see your office IT administrator.

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    Users review

    from 5 reviews

    "Great"

    8.8