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RBC Mobile

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    You told us it was time to refresh our app, and we heard you. We’re excited to bring you a new design that uses the Android‡ technology and gestures you’re used to, so it’s faster and fits more easily into your life.

    And now, the RBC Wallet* is a separate app – so you don’t have to sign in to pay.

    Fresher. Faster.
    We’ve built the new RBC Mobile** app** on the Android native operating system to make it quicker and more intuitive. It looks and feels familiar, so you’ll spend less time learning how to use it and more time focusing on everything it helps you to do.

    Deposit a cheque on the way out to dinner. Send money to a friend while they’re grabbing you a coffee. Check account balances – without signing in – while in the grocery store lineup.

    Just for you.
    This is the app you told us you wanted. With the features that matter to you. Keep sharing your ratings and comments, because you‘re the best judge of how you want to do your banking.

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    SECURITY
    Rest easy knowing that you’re protected from unauthorized transactions*** in the RBC Mobile app by the RBC Online Security Guarantee.

    PRIVACY
    The RBC Mobile app might need to access device services for certain features, like finding nearby RBC Royal Bank branches. For a full list of the features, check out http://www.rbcroyalbank.com/mobile/permissions/mobile-android.html.

    For help removing the RBC Mobile app from your device, there are instructions at http://www.rbcroyalbank.com/mobile/permissions/mobile-android.html or you can contact mobile.feedback@rbc.com.

    You can get more information about RBC digital channel privacy at http://www.rbc.com/privacysecurity/ca/online-privacy.html.

    Contact information for RBC Royal Bank, RBC Direct Investing and RBC Dominion Securities is available at https://www.rbcroyalbank.com/customer-service/index.html?lob=mobile.

    LEGAL
    When you select to install the RBC Mobile app, you’re consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You’re able to withdraw your consent by uninstalling the RBC Mobile app from your device.

    If you download the RBC Mobile app, you must review, and are subject to, the terms & conditions found under the Legal link on www.rbc.com as well as the following, as applicable:
    - Electronic Access Agreement (Personal clients of Royal Bank of Canada)
    - Business Account Agreement (Business clients of Royal Bank of Canada)
    - The Operation of Account Agreement (RBC Direct Investing clients)
    - General Account Agreement (RBC Dominion Securities clients)

    * The RBC Wallet app is operated by Royal Bank of Canada.
    ** The RBC Mobile app is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.
    *** For a definition of an unauthorized transaction & for full details regarding the protections and limitations of the Online Security Guarantees, please see your account &/or online agreements with the applicable entity. The guarantees are given by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc. in connection with their respective online services.

    / Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada.
    ‡Android is a trademark of Google Inc.

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    Users review

    from 21.804 reviews

    "Great"

    7.2

    Users comments

    A Google user

    by A Google user

    Mar 18, 2017  |  "Good"

    I too cannot accept etransfers. I Have Uninstalled but still get the prompt to download the latest version. The app is user friendly and I love the graphics!

    Garry Van Caeyzeele

    by Garry Van Caeyzeele

    Mar 17, 2017  |  "Poor"

    App works some days but more often doesnt. Mainly use to deposit checks but no more. Will be deleting until someone in RBC IT gets their act together

    Shari Worden

    by Shari Worden

    Mar 17, 2017  |  "Awesome"

    The new design is gorgeous and sophisticated. I love the home screen that shows you all your current balances at a glance. Updates instantly. Paying bills and transferring money is about as easy as it gets. I can't think of anything it needs.

    Dimitris Katsaounis

    by Dimitris Katsaounis

    Mar 16, 2017  |  "OK"

    App is great! One small issue that is resolved if you call the VERY helpful customer service. When you receive an e-transfer through interac and click on the link the app is not discovered by gmail mobile app and the link opens in gmail browser prompting you to install the app again! If you call helpline they will guide you how to setup you gmail app so as to be able to receive your e'transfer. Indeed excellent help from customer service.

    A Google user

    by A Google user

    Mar 16, 2017  |  "Poor"

    This app keeps telling me I have wrong password. I've never changed it so what's going on ?

    C. Todd Young

    by C. Todd Young

    Mar 16, 2017  |  "Good"

    UPDATE: Cheque cashing was fixed for 6-8 monthes since my earlier review, but now it is back again. Tip, fill out the manual deposit fields before taking the cheque pictures, it works more reliably that way for me at least. Also as others have mentioned, it sometimes asks you to install the app when depositing an etransfer, even though you already have the app. Tip, sign into the app first, then try the etransfer again, it works more reliably that way for me too. RBC, please do more testing before releases; functionality is more important than aesthetics in a financial app. OLDER: With the update, crashes, won't deposit a cheque, can't connect to the bank often, and is less functional. Old app was better. New one looks prettier, but so what; this is for banking, not social browsing. Clearly the programmers do not bank with the RBC app, or they would have known about these problems on the first test day. Just put the old app back, it had no problems at all. Did you really have customers complaining that the old app was too good? Cause that is how you responded with this update.