Samsung Cares




    This app only for Android Phone and Tablet version is coming in 2nd Half of 2013.

    Stay connected with the Samsung Cares app!

    Samsung Cares brings you support on the go.

    Seamless navigation for online support and service tracking information for your product.

    You can find FAQ’s, How To Guides, Videos, Store locator and easy to follow Troubleshooting Guides.

    If for some reason you can’t find the answer you’re looking for or need additional help you can connect with us at any time through Facebook, Twitter, or Live Chat simply by using the contact options.

    > Our FAQ and How-To Videos have everything you need to help troubleshoot your Samsung product.
    > Track your service status with this easy to use app and upload product symptoms, Bill of Sales (Receipt).
    > Connect with us through Facebook, Twitter, Chat and more.
    > Watch live streaming videos from SPSN.
    > Find store location near you
    > Feedback Survey

    What’s new

    What’s in this version:

    [V. 2.3.9]
    > Updated FAQs, How To Guides, Videos and Troubleshooting Guides
    > User can upload product symptoms thru tracking
    > Samsung Cares App Feedback Survey Function added

    Tags: samsung cares , tablets coming 2013? , samsung cares for tablet , samsung spsn , tablet

    Users review

    from 1.184 reviews



    Users comments for Samsung Cares

    Stephen Boynton

    by Stephen Boynton

    Jan 26, 2017  |  "Poor"

    Support rep was completely unhelpful. He wouldn't transfer me to anyone who could help with S7 edge overheating. I feel like Samsung doesn't care about there customers. Time to find a new brand of smartphones, tablets, and home entertainment systems to be loyal to.

    Heather O'Cain

    by Heather O'Cain

    Jan 06, 2017  |  "Great"

    I like that I can look up my service ticket, but it would be much better if it saved the info instead of having to type it all in every time I want to check status.

    Erol Fox

    by Erol Fox

    Dec 30, 2016  |  "Poor"

    Typical bad software out of Asia corp. Continually crashes. Tracking must be re-entered ever time/no save? So sad.

    Austin Fathman

    by Austin Fathman

    Dec 14, 2016  |  "Poor"

    Looks like it was designed for Android honeycomb and never got updated since. App crashes when you try to upload a video of your problem; probably tries to load the entire video into RAM and runs out of memory.

    Nathan Baublitz

    by Nathan Baublitz

    Dec 09, 2016  |  "Poor"

    Everything is unviewable

    Theo Campbell

    by Theo Campbell

    Dec 05, 2016  |  "Poor"

    Just like their products, all flash and no substance.