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EDF Energy

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    EDF Energy

    by: 2.2K 5

    5 Users
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    Description

    What's New

    We’ve listened to your feedback and made managing your energy account simpler. All the existing features and functions remain, but we’ve introduced a new look and feel to improve the experience.

    STAYING IN TOUCH WITH EDF ENERGY – AN IMPORTANT UPDATE
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    We’re also updating our Live Chat tool to a newer version. You’ll need to download this version of our app now to continue to use Live Chat after 30 April 2017.

    Our Live Chat advisers are available 24 hours a day to answer questions and help you service your account.

    Download the update today to keep chatting. Don’t forget to tell us what you think - myapp@edfenergy.com

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    The EDF Energy app makes it easier to manage your energy account on the go. You can refer friends and could receive up to £50 per referral in vouchers (£25 per fuel).

    • Show me your bill! – New customers can scan their energy bill and find out how much they can save instantly.
    • Log in using the same details as your online home or business account – so there’s no need to remember multiple passwords, with the ‘remember me’ functionality.
    • Live Chat – get immediate answers to your questions from an EDF Energy advisor 24/7.
    • Give us meter readings – so you only pay for what you use.
    • View detailed account information including your account balance, your Direct Debit (including requests to increase or decrease), your last prepayment top-up and your tariff details.
    • Our latest Blue+Price Promise tariff comes with the reassurance of always being able to check you wouldn’t be better off elsewhere via the EDF Energy app.
    • Check the progress of your switch to EDF Energy if you just joined us.
    • Find your nearest prepayment outlets (PayPoint, Payzone and Post Office) and see which facilities are offered along with opening times. Request a replacement prepayment key or card if you’ve lost or damaged your current one.

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    Users review

    from 2.215 reviews

    "Good"

    5

    Users comments for EDF Energy

    grim reaper

    by grim reaper

    Nov 21, 2017  |  "Poor"

    Used to be able to submit my readings and keep up to date with my bills but now its just stopped working all together. Why cant you just leave it alone if it works.. Now you will say thanks for my feedback and ask me to repeat this message all over again just like all the other useless companies who let their customers down..

    Ruth Emery

    by Ruth Emery

    Nov 21, 2017  |  "Poor"

    Used to work but since update just hangs on Orange screen. What was the point of the update if it stops working.

    Brenda Flockhart

    by Brenda Flockhart

    Nov 21, 2017  |  "OK"

    App not working on android. Is hanging on orange interface. Please sort edf.

    Antoine Camus

    by Antoine Camus

    Nov 20, 2017  |  "OK"

    Stopped working a few days ago, all I get is this Orange start screen! Would be nice if some IT folks could fix that as it seems to be a very common and repetitive issue according to the first few reviews I have read.

    christopher walker

    by christopher walker

    Nov 20, 2017  |  "Poor"

    The app dose not work at all. Will not open. Only wanted edf because been able to do things online and now you mess up the app. Really good job

    Damien Wilson

    by Damien Wilson

    Nov 20, 2017  |  "Poor"

    Since latest update it just sticks on the orange logo, not good.