Novell Service Desk
by: Micro Focus Software Inc. • 15
Novell Service Desk is a complete service management solution that allows you to easily monitor and solve services issues so that there is minimal disruption to your organization, enabling users to focus on the core business. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians.
The Novell Service Desk mobile app enables technicians and supervisors to manage and support your customer requests using your favorite Android mobile device.
* Easily review your tasks and your team’s tasks and take action
* Drill down into any request and review the complete history
* Add notes to requests and change status
* View Service Metrics dashboard
To use this app, your organization must have a Novell Service Desk (version 7.0.2 and above) system deployed. Please visit https://www.novell.com/products/service-desk
by Chris Beneke
Sep 07, 2015 | "Great"
Would be great if one can also log a call with this app
by Cameron Stephens
Jan 26, 2014 | "Great"
Re-assigning calls to other technicians would be a plus. But does the job for field engineering, especially if working off your own task list. Solid mobile app for any Novell Service Desk user