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Novell Service Desk

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    Description

    Novell Service Desk is a complete service management solution that allows you to easily monitor and solve services issues so that there is minimal disruption to your organization, enabling users to focus on the core business. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians.
    The Novell Service Desk mobile app enables technicians and supervisors to manage and support your customer requests using your favorite Android mobile device.

    * Easily review your tasks and your team’s tasks and take action
    * Drill down into any request and review the complete history
    * Add notes to requests and change status
    * View Service Metrics dashboard

    To use this app, your organization must have a Novell Service Desk (version 7.0.2 and above) system deployed. Please visit https://www.novell.com/products/service-desk

    Users review

    from 15 reviews

    "Great"

    8.8

    Users comments

    Chris Beneke

    by Chris Beneke

    Sep 07, 2015  |  "Great"

    Would be great if one can also log a call with this app

    Cameron Stephens

    by Cameron Stephens

    Jan 26, 2014  |  "Great"

    Re-assigning calls to other technicians would be a plus. But does the job for field engineering, especially if working off your own task list. Solid mobile app for any Novell Service Desk user