AT&T Protect Plus




    Getting help has never been easier - The AT&T Protect Plus app provides one-click access to your US-based ProTech team of experts who can help you handle your tech issues right from your Protect Plus app: we can show you how to do it - or just do it for you!
    It’s Worry-Free
    •View a personalized Device Dashboard that provides instant access to key diagnostics such as back-up information, device location and device protection levels
    • With 50GB of cloud storage it’s easy to backup photos, videos and contacts.
    • Connect to a live U.S. - based ProTech expert directly from your device through the click to call feature.
    • Personalized web portal that will help you get the most out of your device.
    One Call Solves it All
    • Quick transfer of your music and photos to your new device
    • Connect your smartphone to your car, wireless printer and music system
    • Extend your battery life by deleting apps or making simple changes to your settings
    Who’s Eligible?
    The AT&T Protect Plus app is available to all AT&T Mobile Protection Pack and Multi-Device Protection Pack customers.
    Important Notes
    For any issues email us at or call AT&T ProTech (if you are AT&T Mobile Protection Pack or Multi-Device Protection Pack customer) at 1-888-562-8662

    Requires compatible phone or tablet with AT&T wireless service. Technical limits may prevent certain features from working on all devices. In order to provide wipe/lock capabilities, some devices require device administration access. App functionality requires device to be powered on, connected to the internet and in AT&T domestic wireless coverage. Accuracy, availability, and timeliness are not guaranteed. Data charges apply for app download. Free version of app with limited features also available for iOS/Android. Protect Plus app provided by Asurion Mobile Applications, Inc.
    Copyright 2017 Asurion, LLC

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    Users review

    from 7.725 reviews



    Users comments

    A Google user

    by A Google user

    Jul 14, 2017  |  "Awesome"

    My phone sound went dead several times while joshua was helping me and he called right back to continue helping. I tried to do survey when we were through and once again phone sound on my end dropped. Hope att gets this fixed. Wanted to give joshua a high rating for his knowledge and patience.

    A Google user

    by A Google user

    Jul 11, 2017  |  "Poor"

    I am not able to open the App

    Holly Dills

    by Holly Dills

    Jul 10, 2017  |  "Poor"

    My phone was having some issues so I called AT&T and the woman asked me to back up all of my files onto this app and factory erase everything. I thought nothing of it seeing as I could load everything back onto my phone once I had done this. Later when I tried loading everything back it got to 90% complete and then said "failed" and only loaded around 30 pictures and a contact back onto my phone. I tried accessing my photos by using the website and it would not load after allowing it more than 12 hours to do so. I attempted this over and over but still got no results. After loading it for the 5th time, a message came up on the website saying I had no files loaded onto the "app". Since they've removed everything from the app now I have 2 choices on it. To factory reset my phone or lock it. Very disappointed in this app and very angry that it lost all of my files and precious memories.

    Alice A Lynn

    by Alice A Lynn

    Jul 10, 2017  |  "Great"


    Thomas Preston

    by Thomas Preston

    Jul 08, 2017  |  "Great"


    Dustin Shilt

    by Dustin Shilt

    Jul 08, 2017  |  "Poor"

    Stop installing your dumb apps please.